Impatica Knowledgebase

KB-000473: My BlackBerry battery is running out much faster since I installed Impatica Connector (viaDock client). Is that a known problem?

If after installing and running Impatica Connector for the first time, you notice that your BlackBerry battery is draining faster than normal, then you have left the Impatica Connector application running in the background on your BlackBerry device. The application is continuing to send screen captures despite the fact that you are not actively using it anymore. 

If you do not want the Impatica Connector to continue running in the background, then you must stop the application before disconnecting the BlackBerry from the USB cable (or walking out of Bluetooth range). To do this, simply select the Impatica Connector icon on the BlackBerry and select OK within the “Stop Screen Projection” dialog box presented on the BlackBerry. This will stop the Impatica Connector application from running in background memory.

The running status of the Impatica Connector software would depend on how you disconnect the BlackBerry from the computer running Impatica viaDock or from a ShowMate device. If you simply disconnect the USB cable and walk away (or walk out of Bluetooth range), then the application, Impatica Connector, will continue to run in the background on the BlackBerry. This is by design so that you can then simply reconnect your BlackBerry to the USB cable (or walk into Bluetooth range of your computer) and the BlackBerry would automatically be displayed in the Impatica viaDock software (for USB) or offer the option to reconnect for Bluetooth.


We have heard that on the BlackBerry Bold the Wi-Fi connection can cause the battery to drain quickly. We have also been told that running at 3G instead of EDGE causes the battery on the BlackBerry Bold (9000) to drain more quickly.

If you have further questions or concerns please feel free to contact us at

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