Impatica Knowledgebase

KB-000432: My Impatica files won't play with the new Java. All I see is a blank/white screen. Is there a work around until the issue is resolved?

We are aware that many of our clients are encountering an issue with the latest Java release, 1.6.0_21, and version 4.0.2 Impatica for PowerPoint content where the content does not playback properly. Often the sound will play but a white page is visible to a user. Others are reporting that resizing the window or clicking on the applet directly causes the playback to occur properly.


Other clients have had success using the method described  here:

https://www.impaticize.com/impkb/questions/433/


We have a fix in beta release.  However, this fix introduces a new bug where embedded video files will not convert.  If you would like to receive this beta version please send a request to support@impatica.com.
 
If you need to have embedded video or do not want to reconvert your presentations with the beta version you could instruct your audience on how to downgrade their Java to a previous version.

 

This page contains access to a Windows download of Java 1.6.0_07:

 

https://cds.sun.com/is-bin/INTERSHOP.enfinity/WFS/CDS-CDS_Developer-Site/en_US/-/USD/ViewProductDetail-Start?ProductRef=jre-6u7-oth-JPR@CDS-CDS_Developer

 

Once you are on the above page, select your operating system platform, e.g. Windows, and then check the “I agree…” checkbox. Click the “Continue>>” button.

 

On the following page, which will be entitled: “Download Java SE Runtime Environment 6u7 First Customer Ship for Windows, Multi-language”, download and install the earlier version of Java?

 

You may need to first remove the newer version of Java from your system using the Windows Control Panel.

 

If you want to select an earlier version of the JRE, you can go to the main Java Product Archive page:

http://java.sun.com/products/archive/

 

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