Impatica Knowledgebase

KB-000423: How do I upgrade my ShowMate firmware?

The ShowMate firmware (the term for software installed on hardware) is updated using the ShowMate updater software. The ShowMate updater software runs on your Windows PC and updates your ShowMate via USB. The following describes how to install and use the ShowMate updater software:


  1. Download the most recent Impatica ShowMate Updater software from the download page for your handheld type:; Look for "ShowMate Updater" in the "Software for your PC" section;
  2. Unzip the Updater package to an appropriate folder on your computer.

Installation of ShowMate Driver

  1. Connect the ShowMate Power Input Port to the Windows computer with the USB cable provided
  2. The first time you plug the ShowMate into a computer using a standard USB port, Windows should report that it has found new hardware and will launch the hardware wizard
  3. If Windows did not detect the new hardware, then right-click "My Computer" and choose "Properties". Within the System Properties dialog box, click on the "Hardware" tab. Click the "Device Manager" button
  4. Navigate to the "Driver" folder that was extracted from the Updater-(version #).zip file. Note: You must extract the contents of the zip package before completing this step. Using the files while they are still in the zip package will not work
  5. Once the "Driver" folder is selected, Windows should find the driver (file name: gser.inf) for the ShowMate. You may be prompted with a warning that states the driver has not passed Windows certification. Click "OK" to continue. If you get prompted but you are not presented with the option to click "OK" then do the following:
    • Cancel the driver installation process
    • Right-click "My Computer" and choose "Properties". Within the System Properties dialog box, click on the "Hardware" tab
    • Click on the "Driver Signing" button
    • In the resulting dialog box, select the "Warn" option
    • Click "OK"
    • Follow the driver installation instructions above again.

Updating ShowMate

Once the ShowMate driver is installed, proceed with the following steps:

  1. Disconnect and re-connect the ShowMate Power Input Port to the Windows computer with the USB cable provided
  2. The yellow light on the ShowMate will illuminate, then flash three times to indicate that it is ready to be updated. Wait for this to occur or for the splash screen to be displayed (if connected to a projector or display device) before proceeding
  3. Launch the ShowMate updater application by double-clicking "ShowMateUpdater-(version #).exe" file located in the "Updater" folder where the updater package was unzipped
  4. In the window that appears, the current version of your ShowMate firmware and the version of the firmware included in the updater are displayed. To begin the updating process, click Update
  5. The updating process will begin. First the new firmware will be transferred to the ShowMate. You will see progress bars during this time. Next, the new firmware will be committed to the ShowMate. During this time, the software will warn you not to disconnect your ShowMate.

The updater software will indicate that the update is complete. At this time, you may disconnect your ShowMate and close the Updater application.

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