Impatica Knowledgebase

KB-000411:  I am trying to set the Screen Capturing application permission on my v 4.6+ BlackBerry (e.g. a Bold) but it does not exist. What can I do?

As of BlackBerry device software version 4.6, introduced with the Bold, the "Screen Capturing" application permission within the "Interactions" section of the Impatica Connector (or Impatica Screen Projector) Application Permissions, no longer exists. The permission name has been changed to "Recording".

Please set the "Recording" application permission to "Allow" in order to project the device screen.


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Visitor Comments

  1. Comment #1 (Posted by Andy )
    I do not get the option to change "Recording" to allow. Only deny. using a BB 8350i running version ANSWER FROM IMPATICA CUSTOMER SUPPORT: If your BlackBerry is associated with a BES (or has ever been associated with a BES), you may not be able to change the permissions in which case, an application control policy would have to be set on the BES and the Impatica Connector application would have to be pushed to the device with this setting set to Allow.

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