Impatica Knowledgebase

KB-000408: When I am actively controlling the BlackBerry through viaDock, it will revert to the collapsed view of the Home screen.

This problem is caused by your IT Policy not having the Allow Resetting of Idle Timer policy listed, which is common for older versions of BES. Your IT policy needs to be updated.

Follow the instructions for updating your IT policy template on this page, and apply those IT policies to your BlackBerry:

Confirm that the Allow Resetting of Idle Timer policy is now listed, and set to True. Apply these changes to your BlackBerry.

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