Impatica Knowledgebase

KB-000342: When I convert my OnCue presentation the software does multiple passes on some clips, the conversion never ends. How do I fix this?

This occurs with some projects at certain output speeds. The cause is unknown but the solution is simple.

The solution is to:
1- Open the OnCue project;
2- Launch the edit window;
3- Within the edit window, go to the marker for the beginning of the slide in question;
4- Move the start time of this slide marker just slightly;
5- Save the marker file;
6- Convert the OnCue project again at all of the desired output speeds.

Should this not resolve the issue, please contact Impatica Support at

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