Impatica Knowledgebase

KB-000321: I am trying to copy the pdb file to my device using the Palm Quick Install utility but the HotSync does not start.

Check the following:

1. Ensure that the Palm Desktop application is running along with the Palm Quick Install utility.

2. Ensure that you are using the Palm Desktop profile that corresponds to the device that is connected to your computer. This is selected via the drop-down box in the upper right-hand side of both the Palm Desktop and the Palm Quick Install applications.

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