Impatica Knowledgebase

KB-000291: Possible causes for the "Uncaught exception: net.rim.device.api.system.Controlled Access Exception" error.

Error: "Uncaught exception: net.rim.device.api.system.Controlled Access Exception"

Solutions:

1- You can resolve the problem by navigating on your BlackBerry to Options > Advanced Options > Applications > Impatica Presentation Viewer > Edit Permissions.

If "Connections" is set to "Deny" or "Custom", reset it manually to "Allow".

You will need to exit this menu and restart your BlackBerry for these changes to take effect.

2- The Impatica Presentation Viewer on your BlackBerry is not current. Ensure that you have, at a minimum, v2.0.8 installed on the device.

To check this, navigate to Options > Advanced Options > Applications > Impatica Presentation Viewer

Note the version number listed beside "Impatica Presentation Viewer". If it is not 2.0.8. or higher then go to www.impatica.com/bb to upgrade to the latest version.

If the device is associated with a BES (or has ever been associated with a BES), you may not be able to change this in which case, an application control policy would have to be set on the BES and the Impatica Presentation Viewer would have to be pushed to the device with this setting set to Allow.

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