Impatica Knowledgebase

KB-000282: When I try to view an Impatica presentation I only see a gray box with a red X in the corner, but I can see other Java applets, in Internet Explorer 7. Why is this happening?

Internet Explorer can be set to only run Java applets from the trusted zone.

To see if this is what is happening with you, look at the bottom of your Internet Explorer window, and see if there is a small gear with a do not enter symbol over it (see attached image).

Click on the gear, and then you can add the current site to your safe list.  Reload the page, and now you should be able to view the Impatica presentation.

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