Impatica Knowledgebase

KB-000200: When I try to add my video file asset to OnCue I get an error stating that a required component of QuickTime is missing from my computer. I have installed QuickTime so why is this happening?

When installing QuickTime you must do a Custom installation and then Select All components. Impatica OnCue uses components that are not installed by either the minimum or recommended installations.

The QuickTime 6.5.2 full installer for Windows is available from the following link:

  1. Click on the 23MB button. Click Save and choose a save location.
  2. Once it is downloaded open the QuickTimeFullInstaller.exe file.
  3. You will be presented with a QuickTime welcome screen.
  4. Click Next until you reach the Software License Agreement. Review it and click Agree.
  5. Choose a destination directory, and then click Next until you reach the Choose Installation Type screen. Select the CUSTOM radio button, and then click Next.
  6. Use the Select All button to install all components. (There will be a checkmark next to each component currently selected.)
  7. Click Next and then Finish to complete the installation.
After completing the above steps, you have all the necessary software installed and are now ready to launch Impatica OnCue.

Note: You may use QuickTime 7 with Impatica OnCue but you must perform the workaround described here

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