Impatica Knowledgebase

KB-000020: When I project on the ShowMate, nothing is projected on the screen but my Impatica Presentation Viewer indicates that it is connected. What am I doing wrong?

Check the serial number on the back of your ShowMate. If the serial number begins with "01-IM" your ShowMate may not have the hardware modification that fixes a particular compatibility problem with some new digital projectors. If this scenario applies to you, you would qualify for a free ShowMate upgrade. Contact support@impatica.com if this situation applies to you.

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