Impatica Knowledgebase

KB-000193: Is the Windows version of Impatica OnCue compatible with the new Apple QuickTime 7 release?

Yes, it is, but a simple workaround is required in order for QuickTime 7 to work with Impatica OnCue. Impatica is working to quickly overcome compatibility issues introduced by the latest version of QuickTime. In the interim, please perform the following steps:

  1. Download and install QuickTime 7. The standalone installer may be found here: http://www.apple.com/quicktime/download/standalone.html.
  2. Using Windows Explorer, navigate to the following folder C:\Program Files\QuickTime\QTSystem.
  3. Inside this folder, copy the file "QTJava.zip".
  4. Navigate to the following folder - C:\Program Files\Impatica OnCue 3.3.3\lib\ext.
  5. Paste the "QTJava.zip" file in this folder. You should get a warning asking if you want to replace the file. Click Yes.
After completing the above steps, you have all the necessary components installed and are now ready to launch Impatica OnCue.

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