Impatica Knowledgebase

KB-000185: When I request a PowerPoint conversion, I donít get the presentation on my handheld and the Impatica for BES Administration Utility crashes. What's going wrong?

This behavior may be attributed to unsupported elements in the PowerPoint file itself. To determine if this is the case, please open your current converter_wrapper.log, which is located C:\Program Files\ImpaticaForBES\log . If in the converter_wrapper.log you are getting errors that include the following terms—com.impatica.poja.PPTRecord, com.impatica.poja.MSofbtSpContainer—it means that there is a problem with the PowerPoint presentation that would be also visible if the presentation would be converted with Impatica for Powerpoint desktop software. As there are a number of unsupported elements that could be the cause of this, please consult the Impatica for BES Manual for a list of unsupported elements or contact support@impatica.com.

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