Impatica Knowledgebase

KB-000175: How do I view the Event Log (Device Log) from my BlackBerry?

In order to view the BlackBerry Event Log, and provide the contents to Impatica Support, please do the following:


Non-Touch Screen BlackBerry Devices and Devices with both a Touch Screen and a Physical Keyboard (e.g. a Torch 9800):

  1. From the BlackBerry Home Screen, hold down the alt key and press LGLG. This will launch the BlackBerry Event Log;
  2. Press the track wheel/ball to view the Event Log menu and select "Clear Log";
  3. Press the escape button until you return to the Home Screen;
  4. Repeat the steps that created the error that you wish to report to Impatica Customer Support;
  5. Once the error has been recreated, repeat steps 1 and 2;
  6. Press the track wheel/ball to view the Event Log menu and select "Copy Day's Contents";
  7. Create a new e-mail, paste the contents of the Event Log into the body of the e-mail and send it to support@impatica.com along with an explanation of the steps that you used to produce the error.

Touch Screen Only BlackBerry Devices with Device Software Earlier than 5.0 (e.g. 4.6.XX):

  1. Turn the Storm on its side (landscape mode)
  2. Show the Keyboard
  3. HOLD the “!?]123” key down until the keyboard changes to numbers/symbols
  4. The “!?]123” key will now have a small lock symbol on it as well
  5. Now press following key sequence " then / then " then /. Be sure to click and not just touch or it won't work.
  6. Press the menu button to view the Event Log menu and select "Clear Log";
  7. Press the escape button until you return to the Home Screen;
  8. Repeat the steps that created the error that you wish to report to Impatica Customer Support;
  9. Once the error has been recreated, repeat steps 1 through 5;
  10. Press the menu button to view the Event Log menu and select "Copy Day's Contents";
  11. Create a new e-mail, paste the contents of the Event Log into the body of the e-mail and send it to support@impatica.com along with an explanation of the steps that you used to produce the error.

Touch Screen Only BlackBerry Devices with Device Software Later than 5.0:

This RIM Knowledgebase article contains information on how to view the Event Log on a Storm 2 device. The fact that the “Show Keyboard” menu item is missing from the home screen menu is a RIM bug that will be repaired in a future release of the OS.

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB05349

Here is the touch screen portion of that article:

Enable debug logs on a BlackBerry® Storm™ 9500 series smartphone

In portrait view, using the SureType keyboard, perform the following steps:

  1. From the Home screen of the BlackBerry smartphone, display the menu and then click Show Keyboard.
    Notes
    • For BlackBerry Storm 9500 smartphones running BlackBerry® Device Software 5.0, you can only access logging from the portrait view Home screen, and the keyboard must be set to multi-tap for the command to work. 
    • A convenience key needs to be set to the virtual keyboard for the keyboard to display in portrait view. For more information, see KB19960.
  2. Hold the number key to lock the number keyboard. The 123 icon appears at the top right of the screen, and a small lock appears on the number key.
  3. Press the ,5,5 keys.
  4. If the Event Log screen displays Debug Info in brackets, go to step 5. Otherwise, set the Event Log screen to display the debug information by completing the following steps:
      1. Display the menu and click Options.
      2. Click Min log level and then display the menu.
      3. Click Change Option > Debug Info.
      4. Display the menu and click Save.
  1. On the Event Log screen, display the menu and click Clear Log. In the confirmation dialog box, click Delete.

In landscape or portrait view, using the full QWERTY keyboard, perform the following steps:

  1. From the Home screen of the BlackBerry smartphone, display the menu and then click Show Keyboard.
  2. Hold the number key to lock the number keyboard. The 123 icon appears at the top right of the screen, and a small lock appears on the number key.
  3. Press the "/" / keys.
  4. If the Event Log screen displays Debug Info in brackets, go to step 5. Otherwise, set the Event Log screen to display the Debug information by completing the following steps:
    1. Display the menu and click Options.
    2. Click Min log level and then display the menu.
    3. Click Change Option > Debug Info.
    4. Display the menu and click Save.
  5. On the Event Log screen, display the menu and click Clear Log. In the confirmation dialog box, click Delete.

Additionally, this blogger has created an application that will launch the Event Log on your Storm 2 device. The link is in his article on the topic here:

http://coreygilmore.com/blog/2009/11/02/helper-application-to-view-the-event-log-on-a-blackberry-storm/

NOTE: The link to the Event Log launcher application is provided here as a courtesy and not as an endorsement of the application itself.

In case the article becomes unavailable, here is tan excerpt from his article (including the instructions):


To view the Event Log on a Storm you need to switch to the Home screen, show the keyboard, and activate alt/num lock by holding down the '123' button. Once alt is 'locked', press 
"/"/. That's double-quote, forward-slash, double-quote, forward-slash. On all the QWERTY devices you can type ALT+LGLG.

The OS approved for release by Verizon (application version 5.0.0.328, bundle 508) doesn't have a Show Keyboard menu item on the home screen, leaving users with no way to view the event log or configure any event log filters.

I threw together a quick little application that does one thing, and one thing only, launch the Event Log Viewer.

OTA install: http://coreygilmore.com/ota/eventviewer/EventViewer.jad
Desktop Manager install: http://coreygilmore.com/ota/eventviewer/EventViewer.zip

 

 

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