Impatica Knowledgebase

KB-000171: When trying to install Impatica software on a Windows XP SP2 machine an "error 6001" is encountered which prevents the software from being installed. What's going wrong?

This is due to an incompatible version of InstallShield that has been previously installed on your computer. Remove the "C:\Program Files\Impatica for PowerPoint 3.x.x" folder (if it exists), then remove all folders found in "C:\Program Files\CommonFiles\InstallShield\Professional\RunTime\". Run the Impatica installer again. If this does not resolve the issue, please contact Impatica Customer Support: support@impatica.com.

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