Impatica Knowledgebase

KB-000166: When I try to enable SSL my e-mail connection test fails. How do I proceed?

Please perform the following steps if you are having problems enabling SSL:
  1. Ensure that SSL is enabled on the server;
  2. If you are using a non-trusted SSL certificate then you must import the certificate using the com.impatica.imphost.util.ImportTrustedAuthority utility;
  3. Open a command prompt;
  4. Navigate to C:\Program Files\ImpaticaForBES\bin;
  5. Run the following command (case is important!):
    java com.impatica.imphost.util.ImportTrustedAuthority -import -alias mymailserver -file mycert.cer -keystore ../lib/security/cacerts -storepass changeit

    Note: mymailserver can be anything. It is just a ‘label’ you are giving that certificate in the key ring. Users will likely never see it again. mycert.cer is the certificate you are trying to import

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