Impatica Knowledgebase

KB-000139: When trying to install Impatica software on a Windows XP SP2 machine an error 6001 is encountered which prevents the software from being installed. What is causing this?

This is due to an incompatible version of InstallShield that has been previously installed on your computer. To fix this conflict, first remove the C:\Program Files\Impatica for PowerPoint 4.x.x folder. Then, remove (move to a back-up location) all folders found in the C:\Program Files\CommonFiles\InstallShield\Professional\RunTime\ folder. Run the Impatica for PowerPoint installer again (i.e., setupppt.exe).

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