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Questions regarding the Impatica Connector BlackBerry Edition

There were 20 questions found in this category:

  1. questionKB-000411: I am trying to set the Screen Capturing application permission on my v 4.6+ BlackBerry (e.g. a Bold) but it does not exist. What can I do?
    As of BlackBerry device software version 4.6, introduced with the Bold, the "Screen Capturing" application permission within the "Interactions" section of the Impatica Connector (or Impatica Screen Projector) Application Permissions, no longer exists. The permission name has been changed to "Rec ...
  2. questionKB-000370: Are there any known limitations for the Impatica Connector and viaDock applications?
    The multimedia area (camera, video) of devices cannot be captured, but paused video and photo preview are supported.If content protection is enabled, protected screens will not be supported. Some GUI elements don't get captured e.g.:mouse pointer, ALT/CAP lock indicator. Our inability to proje ...
  3. questionKB-000443: Can Impatica viaDock (Impatica Connector) be used without the Keystroke Injection (Input Simulation v4.6+) permission enabled? We are not allowed to enable that permission through our IT Policy.
    Yes, you can use both Impatica viaDock and Impatica Connector without this application permission set to True. You will be prompted the first time you connect to the Impatica viaDock software with the following prompt: In order for Impatica Connector to be able to use your keyboard, the followi ...
  4. questionKB-000466: Do the Impatica products work with BlackBerry device software 6 and the Torch 9800 device?
    Yes, most of the current Impatica software works with the BlackBerry Torch 9800 running device software 6. Here are the details and known issues by product: 1. Impatica viaDock – v1.1.5: This software runs on your PC and allows you to use and control your BlackBerry from your PC. a. Know ...
  5. questionKB-000435: How do I check my IT Policy name on my BlackBerry device?
    You can check the name of your BlackBerry IT Policy by:1- Click the Options icon on your BlackBerry home screen2- Select Security Options3- Select General Settings4- Scroll to down the page until you see the IT Policy Name setting5- Note the nameIf the name is other than Default then the default ...
  6. questionKB-000436: How do I check the device software version on my BlackBerry?
    You can find your software version by accessing the “About” screen in the “Options” area of your BlackBerry smartphone. From the BlackBerry home screen select the “Options” icon. This is often a wrench icon but can also be a different icon as the icon is de ...
  7. questionKB-000442: How do I update the IT Policy Template for my BES?
    This was copied from a BlackBerry web page that is no longer available. The information was simply pasted here for access: Import IT policy rules for BlackBerry Device Software 4.2 Doc ID : KB05439Last Modified : 2007-10-01 Document Type : How To Print this page Environment BlackBerry® ...
  8. questionKB-000447: I am unable to connect to Impatica viaDock via Bluetooth. What is the issue?
    If you are running BlackBerry device software v5.0+ please ensure that you are running the latest build of the Impatica Connector software (v1.0.34 at the time of writing). Starting with device software 5.0, RIM has changed the way that Bluetooth devices are called by third-party applications. ...
  9. questionKB-000421: I cannot get viaDock to accept the USB connection from my BlackBerry. How can I troubleshoot this issue?
    The issue might be related to your IT Policies or Application Permissions not being set correctly for the Impatica Connector BlackBerry application. Compare your settings to those on this page:http://www.impatica.com/products/viadock/help/topics/install/verify-bb-settings.html If the IT Policies ...
  10. questionKB-000362: I installed the Impatica Screen Projector and when I launch it I get an Application Permission dialog asking to select a trust level. What does this mean?
    This applies to BB OS 4.2.2 and higher.The Impatica Screen Projector application uses the screen capturing feature of the 4.2.2+ BlackBerry device software to project the BlackBerry screen. An application must have the Screen Capturing permission, (Recording permission in BlackBerry Device softw ...
  11. questionKB-000473: My BlackBerry battery is running out much faster since I installed Impatica Connector (viaDock client). Is that a known problem?
    If after installing and running Impatica Connector for the first time, you notice that your BlackBerry battery is draining faster than normal, then you have left the Impatica Connector application running in the background on your BlackBerry device. The application is continuing to send screen ...
  12. questionKB-000407: My BlackBerry handheld screen does not display on viaDock.
    The first thing to ensure is that you are using the latest versions of both the handheld software (Impatica Connector) and the PC-level software (Impatica viaDock). Go to this page of our website and ensure that your versions match the latest offered at our site. Start by selecting your PC plat ...
  13. questionKB-000453: Unable to install ImpConnector through BlackBerry Desktop Manager. "No additional applications designed for your device were found"
    When trying to install ImpConnector v1.0.26 through the BlackBerry Desktop Manager, an error was thrown "No additional applications designed for your device were found." . The Desktop Manager would not allow me to install the new ImpConnector v1.0.26, when loading the .alx file through the appli ...
  14. questionKB-000439: We have found that the BlackBerry battery gets drained quickly once we disconnect from viaDock. Are you aware of this issue, and is there any way of stopping the software from running?
    The running status of the Impatica Connector software would depend on how you disconnect the BlackBerry from the computer running Impatica viaDock. If you simply disconnect the USB cable and walk away (or walk out of Bluetooth range), then the application, Impatica Connector, will continue to r ...
  15. questionKB-000444: What are the Application Permissions and IT Policies required to use Impatica Connector with Impatica viaDock?
    Once you have installed the application, you must ensure that the necessary application settings and IT policies are set:IT Policies: For Bluetooth communication (under the Bluetooth policy section of the BES IT Policy dialog box): Disable Serial Port Profile—Set to FALSE Disable Bluetoot ...
  16. questionKB-000408: When I am actively controlling the BlackBerry through viaDock, it will revert to the collapsed view of the Home screen.
    This problem is caused by your IT Policy not having the Allow Resetting of Idle Timer policy listed, which is common for older versions of BES. Your IT policy needs to be updated. Follow the instructions for updating your IT policy template on this page, and apply those IT policies to your Blac ...
  17. questionKB-000464: When I launch Impatica Connector I get a white screen and then it crashes. Has this been seen before?
    Yes, this situation has been seen infrequently with BlackBerry 9700 devices; but this does not mean that it cannot occur on other devices too. On these devices there was a Bluetooth connection named “Unknown Device”. For an unknown reason, the presence of this entry in the Bluetooth ...
  18. questionKB-000417: When I try to install the Impatica Screen Projector (Impatica Connector) application OTA using the BlackBerry Browser, it does not work. What could be the cause?
    A possible cause of problems installing Impatica applications OTA (over-the-air) is that the browser’s “Emulation Mode” setting is set to a value other than “BlackBerry”. This setting allows the browser to be seen by websites as something other than a BlackBerry. I ...
  19. questionKB-000456: When using viaDock the response time is terrible. It takes 2-4 seconds for each letter to appear with both a USB and Bluetooth connection. Am I doing something wrong?
    You are not doing anything wrong but it does appear that something went wrong during the installation of the handheld software on your BlackBerry. The response time should be very close to immediate when typing through a USB connection and only slightly delayed when using Bluetooth. Given that ...
  20. questionKB-000013: Which IT policies should be set on my BlackBerry Enterprise Server to ensure full communication with my BlackBerry and with my ShowMate and/or Impatica viaDock?
    The following IT policies must be set as outlined below in order to achieve full USB and Bluetooth communication between the ShowMate, Impatica Presentation Viewer, Impatica Connector (Impatica Screen Projector (BB OS v4.2.2+)), Impatica for PowerPoint BlackBerry Edition and Impatica viaDock:Fo ...