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Category Icon Impatica Connector - BlackBerry Edition (20)
Questions regarding the Impatica Connector BlackBerry Edition
Category Icon Impatica viaDock - BlackBerry Edition (20)
Questions regarding the BlackBerry edition of Impatica viaDock

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Questions regarding the Impatica viaDock and the Impatica Connector applications
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There were 24 questions found in this category:

  1. questionKB-000409: When I try to enter a passkey on my BlackBerry through viaDock, it keeps clearing the password field before I can press enter.
    This problem is caused by your IT Policy not having the Allow Resetting of Idle Timer policy listed, which is common for older versions of BES. Your IT policy needs to be updated. Follow the instructions for updating your IT policy template on this page, and apply those IT policies to your Blac ...
  2. questionKB-000390: When I try to register my Impatica software I keep getting a message that my registration information is invalid. How do I fix this?
    When entering the registration information into any Impatica software, all three fields are equally important; name, organization and code (key). The software uses an algorithm that takes the name and organization entries to determine what the code should be. If any portion of that is changed t ...
  3. questionKB-000456: When using viaDock the response time is terrible. It takes 2-4 seconds for each letter to appear with both a USB and Bluetooth connection. Am I doing something wrong?
    You are not doing anything wrong but it does appear that something went wrong during the installation of the handheld software on your BlackBerry. The response time should be very close to immediate when typing through a USB connection and only slightly delayed when using Bluetooth. Given that ...
  4. questionKB-000013: Which IT policies should be set on my BlackBerry Enterprise Server to ensure full communication with my BlackBerry and with my ShowMate and/or Impatica viaDock?
    The following IT policies must be set as outlined below in order to achieve full USB and Bluetooth communication between the ShowMate, Impatica Presentation Viewer, Impatica Connector (Impatica Screen Projector (BB OS v4.2.2+)), Impatica for PowerPoint BlackBerry Edition and Impatica viaDock:Fo ...
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