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Category Icon Impatica Connector - BlackBerry Edition (20)
Questions regarding the Impatica Connector BlackBerry Edition
Category Icon Impatica viaDock - BlackBerry Edition (20)
Questions regarding the BlackBerry edition of Impatica viaDock

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Questions regarding the Impatica viaDock and the Impatica Connector applications
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There were 24 questions found in this category:

  1. questionKB-000411: I am trying to set the Screen Capturing application permission on my v 4.6+ BlackBerry (e.g. a Bold) but it does not exist. What can I do?
    As of BlackBerry device software version 4.6, introduced with the Bold, the "Screen Capturing" application permission within the "Interactions" section of the Impatica Connector (or Impatica Screen Projector) Application Permissions, no longer exists. The permission name has been changed to "Rec ...
  2. questionKB-000370: Are there any known limitations for the Impatica Connector and viaDock applications?
    The multimedia area (camera, video) of devices cannot be captured, but paused video and photo preview are supported.If content protection is enabled, protected screens will not be supported. Some GUI elements don't get captured e.g.:mouse pointer, ALT/CAP lock indicator. Our inability to proje ...
  3. questionKB-000443: Can Impatica viaDock (Impatica Connector) be used without the Keystroke Injection (Input Simulation v4.6+) permission enabled? We are not allowed to enable that permission through our IT Policy.
    Yes, you can use both Impatica viaDock and Impatica Connector without this application permission set to True. You will be prompted the first time you connect to the Impatica viaDock software with the following prompt: In order for Impatica Connector to be able to use your keyboard, the followi ...
  4. questionKB-000466: Do the Impatica products work with BlackBerry device software 6 and the Torch 9800 device?
    Yes, most of the current Impatica software works with the BlackBerry Torch 9800 running device software 6. Here are the details and known issues by product: 1. Impatica viaDock – v1.1.5: This software runs on your PC and allows you to use and control your BlackBerry from your PC. a. Know ...
  5. questionKB-000402: Does Impatica work with the iPhone or iPod Touch?
    We do not currently support either the iPhone or the iPod products, including the Touch. We are working on a player for these platforms and hope to support them in the future (a timeline is not currently available).If you have any additional questions, please contact Impatica Customer Support - ...
  6. questionKB-000434: Does the Impatica software run on 64-bit versions of Windows?
    The following Impatica products work on 64-bit, Windows operating systems:Impatica for PowerPoint v4.0.2Impatica for PowerPoint v3.3.3Impatica OnCue v3.3.3Impatica viaDock v1.0.2The only element to keep in mind is that the software will not take advantage of the 64-bit system capabilities; it wi ...
  7. questionKB-000426: Does the Impatica software support the BlackBerry Storm?
    We do support the BlackBerry Storm.Please make sure that you have upgraded your ShowMate firmware to the latest version. Instructions for doing so are located in this article: https://www.impaticize.com/impkb/questions/423/Also make sure that you have upgraded the Impatica Presentation Viewer an ...
  8. questionKB-000452: How do I add special characters using the BlackBerry virtual keyboard through viaDock?
    To add special characters select the SYM key on the onscreen keyboard in viaDock. The SYM or Symbol key functions the same way on the BlackBerry Device. You will see a symbol dialog box pop up. From there, you can select the character you would like to enter.Once you've entered the special chara ...
  9. questionKB-000435: How do I check my IT Policy name on my BlackBerry device?
    You can check the name of your BlackBerry IT Policy by:1- Click the Options icon on your BlackBerry home screen2- Select Security Options3- Select General Settings4- Scroll to down the page until you see the IT Policy Name setting5- Note the nameIf the name is other than Default then the default ...
  10. questionKB-000436: How do I check the device software version on my BlackBerry?
    You can find your software version by accessing the “About” screen in the “Options” area of your BlackBerry smartphone. From the BlackBerry home screen select the “Options” icon. This is often a wrench icon but can also be a different icon as the icon is de ...
  11. questionKB-000442: How do I update the IT Policy Template for my BES?
    This was copied from a BlackBerry web page that is no longer available. The information was simply pasted here for access: Import IT policy rules for BlackBerry Device Software 4.2 Doc ID : KB05439Last Modified : 2007-10-01 Document Type : How To Print this page Environment BlackBerry® ...
  12. questionKB-000447: I am unable to connect to Impatica viaDock via Bluetooth. What is the issue?
    If you are running BlackBerry device software v5.0+ please ensure that you are running the latest build of the Impatica Connector software (v1.0.34 at the time of writing). Starting with device software 5.0, RIM has changed the way that Bluetooth devices are called by third-party applications. ...
  13. questionKB-000479: Impatica viaDock will not launch (or repeatedly requests registration information to be inserted) in my Windows environment
    Problem: With the release of Impatica viaDock v1.1.7, an issue has occurred where the software will not launch after the license information is first entered into the software during the installation process. If somehow the software manages to become registered, it will not launch at all in sub ...
  14. questionKB-000473: My BlackBerry battery is running out much faster since I installed Impatica Connector (viaDock client). Is that a known problem?
    If after installing and running Impatica Connector for the first time, you notice that your BlackBerry battery is draining faster than normal, then you have left the Impatica Connector application running in the background on your BlackBerry device. The application is continuing to send screen ...
  15. questionKB-000407: My BlackBerry handheld screen does not display on viaDock.
    The first thing to ensure is that you are using the latest versions of both the handheld software (Impatica Connector) and the PC-level software (Impatica viaDock). Go to this page of our website and ensure that your versions match the latest offered at our site. Start by selecting your PC plat ...
  16. questionKB-000449: My Impatica registration information does not work. How can I get this to work?
    When entering the registration information into any Impatica software, all three fields are equally important; name, organization and code (key). The software uses an algorithm that takes the name and organization entries to determine what the code should be. If any portion of that is changed t ...
  17. questionKB-000439: We have found that the BlackBerry battery gets drained quickly once we disconnect from viaDock. Are you aware of this issue, and is there any way of stopping the software from running?
    The running status of the Impatica Connector software would depend on how you disconnect the BlackBerry from the computer running Impatica viaDock. If you simply disconnect the USB cable and walk away (or walk out of Bluetooth range), then the application, Impatica Connector, will continue to r ...
  18. questionKB-000444: What are the Application Permissions and IT Policies required to use Impatica Connector with Impatica viaDock?
    Once you have installed the application, you must ensure that the necessary application settings and IT policies are set:IT Policies: For Bluetooth communication (under the Bluetooth policy section of the BES IT Policy dialog box): Disable Serial Port Profile—Set to FALSE Disable Bluetoot ...
  19. questionKB-000408: When I am actively controlling the BlackBerry through viaDock, it will revert to the collapsed view of the Home screen.
    This problem is caused by your IT Policy not having the Allow Resetting of Idle Timer policy listed, which is common for older versions of BES. Your IT policy needs to be updated. Follow the instructions for updating your IT policy template on this page, and apply those IT policies to your Blac ...
  20. questionKB-000464: When I launch Impatica Connector I get a white screen and then it crashes. Has this been seen before?
    Yes, this situation has been seen infrequently with BlackBerry 9700 devices; but this does not mean that it cannot occur on other devices too. On these devices there was a Bluetooth connection named “Unknown Device”. For an unknown reason, the presence of this entry in the Bluetooth ...
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