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Questions regarding Impatica for PowerPoint desktop software used in standard view
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There were 61 questions found in this category:

  1. questionKB-000254: I want to use an unsupported object in my presentation. What are my options?
    The current release of Impatica for PowerPoint supports most of the features that are supported by PowerPoint. There are, however, a few formats and features that are not currently supported such as 3D effects. In most cases, these unsupported features can still be used within your impaticized p ...
  2. questionKB-000389: I would like to show the notes section of my PowerPoint file with my slides. How do I do that with Impatica for PowerPoint?
    The ability to show notes in the same frame as an impaticized PowerPoint does not exist with Impatica for PowerPoint alone. You have two options: 1- Use Impatica OnCue. This product allows the author to show the PowerPoint presentation, an external audio or video file and the notes section of ...
  3. questionKB-000304: Intermittently, I get a "Cannot Open - Access Denied Java.io.FilePermission" error when viewing impaticized content. Why is this happening all of a sudden?
    This issue was recently brought to our attention. All of a sudden a client started getting this error upon initial viewing of an applet:The problem was resolved by clearing the cache of the Java plug-in via the Java entry in the Windows Control Panel.Steps:Click on the Start button and select C ...
  4. questionKB-000463: Is Impatica for PowerPoint compatible with OS 10.6.X - Snow Leopard?
    Impatica is currently working on a version of Impatica for PowerPoint that supports Mac OS 10.6+. Impatica for PowerPoint v4.0.1e only supports Mac OS version 10.4 through 10.5.X. Mac OS 10.6+ is not a currently supported operating system.We do however have a beta version which will run on Mac ...
  5. questionKB-000286: Is there a way that I can install Impatica for PowerPoint on a computer used by multiple users?
    Impatica for PowerPoint does not currently have a method that would allow for installation on one or many computers for multiple users. We have developed a workaround that would allow multiple users of the same computer to use one installed version of Impatica for PowerPoint. This is particular ...
  6. questionKB-000432: My Impatica files won't play with the new Java. All I see is a blank/white screen. Is there a work around until the issue is resolved?
    We are aware that many of our clients are encountering an issue with the latest Java release, 1.6.0_21, and version 4.0.2 Impatica for PowerPoint content where the content does not playback properly. Often the sound will play but a white page is visible to a user. Others are reporting that resi ...
  7. questionKB-000449: My Impatica registration information does not work. How can I get this to work?
    When entering the registration information into any Impatica software, all three fields are equally important; name, organization and code (key). The software uses an algorithm that takes the name and organization entries to determine what the code should be. If any portion of that is changed t ...
  8. questionKB-000427: My JPEG image will not convert. How do I fix this?
    Impatica for PowerPoint only supports JPEG (JPG) image files that use RGB color and not CMYK color. If you are going to convert your PowerPoint file with Impatica for PowerPoint, you need to ensure that your JPEG images use RBG (the default color format for JPEG images) and not CMYK color. Thos ...
  9. questionKB-000289: My sound files are not embedding in my PowerPoint file. What could be the cause?
    This is due to a setting in PowerPoint whereby it restricts the size of embedded audio files. PowerPoint 2004 and earlier: To adjust maximum embedded sound file size Open PowerPoint and Windows: Click the Tools menu, then Options.Mac: Click on the PowerPoint menu, then Preferences. On the Gen ...
  10. questionKB-000358: Should I de-interlace my video?
    PAL, NTSC, and SECAM video are all interlaced and should ideally be de-interlaced at some stage during video capture/creation/edit processing.The time to de-interlace is when you have your raw captured DV footage in the editor and you are doing the first export for Impatica (or to any file inte ...
  11. questionKB-000472: The "Course Copy" functionality of Blackboard 9.1, SP4 does not work correctly for Impatica files.
    Issue: The "Course Copy" component of Blackboard 9.1, SP4 does not automatically copy over all of the files in the file system for the course; It now only copies over files that are explicitly linked within the course. Simply having them in the file system is no longer adequate to ensure that ...
  12. questionKB-000294: The footer on my master slide is not appearing. Can you help me work around this issue?
    This can happen in rare instances. The footer text can be seen by selecting: View Menu -> Master -> Slide MasterView Menu -> Header and FooterEnsure that the footer checkbox is checked but the text field is empty, and click the Apply button. Save the file and convert again with Impatic ...
  13. questionKB-000128: We just migrated to a new Windows Server (e.g. 2003 or newer) and the JAR file can no longer open the IMP file. Any ideas?
    You must declare the MIME types within IIS on Windows Server 2003+. In order to set the MIME types to get Impatica content to play from a Windows 2003+ server please do the following: 1. Go to the IIS Control Panel (IIS Manager).2. Select in the left-hand panel your local computer name - Don' ...
  14. questionKB-000357: What is the best way to create hyperlinks to supporting documents from a PowerPoint file that will be impaticized with Impatica for PowerPoint?
    In order to hyperlink to supporting documents (e.g. PDF files) that will be uploaded to a server with the impaticized presentation, do the following: Place the PowerPoint file and supporting documents (e.g. PDF files) into a single folder. Open the PowerPoint and create hyperlinks to the su ...
  15. questionKB-000391: What video formats and other media are supported by Impatica for PowerPoint version 4?
    SUPPORTED Impatica for PowerPoint supports conversion and playback of: • AVI movies inserted from file - Please refer to the Video topic in Section 7: Tips and Tricks. (all versions of PowerPoint) • Linked WAV sounds stored external files – Please refer to the Narratio ...
  16. questionKB-000359: What's the best audio sample rate to use when recording audio and/or video?
    From Bob Tyler (Solutions Architect, Impatica Inc.) I usually recommend audio at 32khz (and not necessarily 11,025hz) as I find I get better 'cleaner' post-compression results. However, in some cases this might adversely impact on the finished impaticised file sizes - though with todays increas ...
  17. questionKB-000371: When I click on a link to an executable in my impaticized PowerPoint presentation a command prompt window opens. What is causing this?
    This is a known bug in version 4.0.0v of Impatica for PowerPoint. Upgrading to the newest version, and then reimpaticizing the presentation will fix the problem.You can get the latest version from:www.impatica.com/download/download.html
  18. questionKB-000390: When I try to register my Impatica software I keep getting a message that my registration information is invalid. How do I fix this?
    When entering the registration information into any Impatica software, all three fields are equally important; name, organization and code (key). The software uses an algorithm that takes the name and organization entries to determine what the code should be. If any portion of that is changed t ...
  19. questionKB-000282: When I try to view an Impatica presentation I only see a gray box with a red X in the corner, but I can see other Java applets, in Internet Explorer 7. Why is this happening?
    Internet Explorer can be set to only run Java applets from the trusted zone.To see if this is what is happening with you, look at the bottom of your Internet Explorer window, and see if there is a small gear with a do not enter symbol over it (see attached image).Click on the gear, and then you ...
  20. questionKB-000139: When trying to install Impatica software on a Windows XP SP2 machine an error 6001 is encountered which prevents the software from being installed. What is causing this?
    This is due to an incompatible version of InstallShield that has been previously installed on your computer. To fix this conflict, first remove the C:\Program Files\Impatica for PowerPoint 4.x.x folder. Then, remove (move to a back-up location) all folders found in the C:\Program Files\CommonFil ...
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