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Questions relating to the BlackBerry Edition of ShowMate and Impatica for PowerPoint
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There were 34 questions found in this category:

  1. questionKB-000429: How do I convert presentations for my BlackBerry if I am using a Mac?
    First you need to register your ShowMate on our website here: http://www.impatica.com/showmate/register/ This will only provide the software for Windows however.Next, email support@impatica.com with the contact information you used to register your ShowMate to receive your Mac registration code ...
  2. questionKB-000454: We are having problems translating PowerPoint 2007 (2008, 2010) PPTX content. Is Impatica working on increasing the amount of new Microsoft PowerPoint features you support?
    We are currently working on supporting more PowerPoint 2007 (and 2008, 2010) features.In the meantime there are a number of workarounds that can be done to make new format PowerPoint (.pptx) files convert faithfully.Some knowledgebase articles that outline these solutions are listed below. By ma ...
  3. questionKB-000012: Are you planning to support other applications, such as Microsoft Word, Microsoft Excel or Adobe PDF?
    At this time, we are offering solutions strictly supporting PowerPoint since this is the area of core technical competence for the company.
  4. questionKB-000445: Can I use named anchors "#" (also called bookmarks), in my hyperlinks with Impatica for PowerPoint?
    The use of named anchor (also referred to as bookmarks) hyperlinks is currently not working in Impatica for PowerPoint. An example of this would be to hyperlink to a specific part of a web page that has previously had a named anchor established. A sample hyperlink is: http://www.impatica.com/we ...
  5. questionKB-000466: Do the Impatica products work with BlackBerry device software 6 and the Torch 9800 device?
    Yes, most of the current Impatica software works with the BlackBerry Torch 9800 running device software 6. Here are the details and known issues by product: 1. Impatica viaDock – v1.1.5: This software runs on your PC and allows you to use and control your BlackBerry from your PC. a. Know ...
  6. questionKB-000430: Does Impatica for PowerPoint support PowerPoint 2008?
    Impatica for PowerPoint was released on October 23, 2007. PowerPoint 2008 was released in January of 2008. Given these release dates, and the fact that a public beta release was not offered by Microsoft+, support for new features introduced in PowerPoint 2008 is not possible. Our intent is t ...
  7. questionKB-000480: Does Impatica offer a Web location to host files for their customers?
    No, Impatica does not provide Web space for online storage of impaticized presentations or projects. Given this fact, we have found this option that we suggest for our customers to try. DropBox is a free online storage location that, when used correctly, allows the user to provide their audienc ...
  8. questionKB-000434: Does the Impatica software run on 64-bit versions of Windows?
    The following Impatica products work on 64-bit, Windows operating systems:Impatica for PowerPoint v4.0.2Impatica for PowerPoint v3.3.3Impatica OnCue v3.3.3Impatica viaDock v1.0.2The only element to keep in mind is that the software will not take advantage of the 64-bit system capabilities; it wi ...
  9. questionKB-000436: How do I check the device software version on my BlackBerry?
    You can find your software version by accessing the “About” screen in the “Options” area of your BlackBerry smartphone. From the BlackBerry home screen select the “Options” icon. This is often a wrench icon but can also be a different icon as the icon is de ...
  10. questionKB-000248: How do I ensure proper text alignment in my impaticized presentation?
    In order to ensure a faithful impaticized rendering of your PowerPoint content, you should align or space out your text using a tab stop instead of the space bar. For example, often PowerPoint designers will want to create a white space gap within a paragraph to make space for a graphic and will ...
  11. questionKB-000175: How do I view the Event Log (Device Log) from my BlackBerry?
    In order to view the BlackBerry Event Log, and provide the contents to Impatica Support, please do the following: Non-Touch Screen BlackBerry Devices and Devices with both a Touch Screen and a Physical Keyboard (e.g. a Torch 9800): From the BlackBerry Home Screen, hold down the alt key and pr ...
  12. questionKB-000261: How does logging work with Impatica for PowerPoint v4.0
    Enhanced Logging Capabilities: Logging File Name: imp4ppt.log Log File Location: Log file will be located in the same folder as the Impatica for PowerPoint preferences file: · With Windows XP and earlier: C:\Documents and Settings\<USERNAME>\Local Settings\Application Data\Impatica ...
  13. questionKB-000346: I cannot transfer files via USB using the BlackBerry Transfer tab in Impatica for PowerPoint v3.6.4 or v4.0.0 BlackBerry Edition
    This is a known issue with Impatica for PowerPoint version 3.6.4 and 4.0.0. The latest version of Impatica for PowerPoint BlackBerry Edition will resolve this issue. Please download the latest version from this page:http://www.impatica.com/showmate/download-bb.htmlPlease refer to the "Software ...
  14. questionKB-000428: I have uninstalled an older version (prior to version 4) of Impatica for PowerPoint but it appears that it did not uninstall completely. When I try to install the latest version I get an error saying that I have to uninstall the previous version before installing the new version. How do I get around this issue?
    This article only applies to versions of Impatica for PowerPoint prior to version 4. With version 4 we switched from an InstallShield to a NSIS (Nullsoft Scriptable Install System) installer.What is probably happening is that the InstallShield uninstaller package (was used in version 3 and earl ...
  15. questionKB-000254: I want to use an unsupported object in my presentation. What are my options?
    The current release of Impatica for PowerPoint supports most of the features that are supported by PowerPoint. There are, however, a few formats and features that are not currently supported such as 3D effects. In most cases, these unsupported features can still be used within your impaticized p ...
  16. questionKB-000057: I'm having problems loading a presentation and/or the viewer over-the-air from my Web server. What might be going wrong?
    The most likely cause of these over-the-air loading problems is not having the MIME types set on your web server. There are two possible scenarios that may arise: You try to view the auto-generated .wml file and you see the text of the file instead (i.e., you see all the wml code instead of the ...
  17. questionKB-000463: Is Impatica for PowerPoint compatible with OS 10.6.X - Snow Leopard?
    Impatica is currently working on a version of Impatica for PowerPoint that supports Mac OS 10.6+. Impatica for PowerPoint v4.0.1e only supports Mac OS version 10.4 through 10.5.X. Mac OS 10.6+ is not a currently supported operating system.We do however have a beta version which will run on Mac ...
  18. questionKB-000067: Is the output from the BlackBerry Edition compatible with Sony Ericsson handhelds and vice versa?
    No, you must use the BlackBerry Edition version of Impatica for PowerPoint to impaticize presentations for BlackBerry handhelds and Mobile Edition for Sony Ericsson handhelds.To switch views:Under the "File" menu in Impatica for PowerPoint you can "Switch Views" to the Mobile Edition view.
  19. questionKB-000286: Is there a way that I can install Impatica for PowerPoint on a computer used by multiple users?
    Impatica for PowerPoint does not currently have a method that would allow for installation on one or many computers for multiple users. We have developed a workaround that would allow multiple users of the same computer to use one installed version of Impatica for PowerPoint. This is particular ...
  20. questionKB-000449: My Impatica registration information does not work. How can I get this to work?
    When entering the registration information into any Impatica software, all three fields are equally important; name, organization and code (key). The software uses an algorithm that takes the name and organization entries to determine what the code should be. If any portion of that is changed t ...
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