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Questions regarding Impatica for PowerPoint desktop software used in standard view
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There were 81 questions found in this category:

  1. questionKB-000383: I have several students who report that they cannot see my Impatica content. What should I do to help them?
    This is most likely caused by the fact that the students do not have Java installed on their computers. Here are some troubleshooting steps to send to the students and follow-up steps to follow should the troubleshooting options not resolve the issue: 1- Troubleshooting steps to try: 1- Ensur ...
  2. questionKB-000428: I have uninstalled an older version (prior to version 4) of Impatica for PowerPoint but it appears that it did not uninstall completely. When I try to install the latest version I get an error saying that I have to uninstall the previous version before installing the new version. How do I get around this issue?
    This article only applies to versions of Impatica for PowerPoint prior to version 4. With version 4 we switched from an InstallShield to a NSIS (Nullsoft Scriptable Install System) installer.What is probably happening is that the InstallShield uninstaller package (was used in version 3 and earl ...
  3. questionKB-000138: I have Windows 98. Will this new version work on my computer?
    This release of Impatica for PowerPoint runs on Windows 98/NT/ME/2000/XP platforms. For Macintosh users, Impatica for PowerPoint Mac OS X Edition is now available.
  4. questionKB-000419: I just upgraded my Java and now my impaticized content converted with v360 and earlier will not playback. Is there a fix for this?
    Note: This article does not apply to content produced with v3.6.4, 4.0.0, 4.0.1 or 4.0.2 of Impatica for PowerPoint. The content in question must have been produced with v3.6.4 or earlier (e.g. 3.3.3) Impatica for PowerPoint software.There is a known issue where playback of older impaticized co ...
  5. questionKB-000431: I just upgraded my Java to Java Version 6 Update 11 and now my Impatica applets will not play back properly. What can I do?
    This issue has been repaired by clearing the Java cache in the Java Control Panel. Can you try the following: 1- Close all of the open browser windows. 2- Go to the Windows Control Panel. 3- Double-click the Java option there. This will open the Java Control Panel. 4- On the “General&# ...
  6. questionKB-000132: I just upgraded to Internet Explorer 6.0 and now I can't view Impatica e-mails in Outlook Express. I get an Active X control error message. Why?
    Installing Internet Explorer 6.0 will also install Outlook Express 6.0 on your computer. While the security settings for Internet Explorer will not be changed by this upgrade, the security settings for Outlook Express will. By default, the security settings for Outlook Express 6 will be configur ...
  7. questionKB-000433: I recently upgraded my Java and now when I play my Impatica for PowerPoint files I can hear the sound but all is see is a white screen, how do I fix this issue?
    There appears to be a Java backward compatibility issue with Java 6 Update 11 or higher. A workaround that has worked for some clients is as follows: 1. Go to the Windows Control Panel and select Java. 2. Next, click on the “Advanced” tab 3. Expand the “Java Pug-in” ...
  8. questionKB-000424: I understand that you convert the PowerPoint files in a proprietary format, but still, if I deploy that file on my web server with the HTML file and player, somebody can copy it and deploy it in their web server. How does Impatica manages this problem?
    When a PowerPoint file (e.g. Test.ppt) is converted with Impatica for PowerPoint Full Edition the following files are created (still using Test.ppt as the example file):1- Test.html2- Test-imp.jar3- ImPlayerVersion#.jarIf the Test.ppt file contained video files, the converted files would be:1- T ...
  9. questionKB-000254: I want to use an unsupported object in my presentation. What are my options?
    The current release of Impatica for PowerPoint supports most of the features that are supported by PowerPoint. There are, however, a few formats and features that are not currently supported such as 3D effects. In most cases, these unsupported features can still be used within your impaticized p ...
  10. questionKB-000389: I would like to show the notes section of my PowerPoint file with my slides. How do I do that with Impatica for PowerPoint?
    The ability to show notes in the same frame as an impaticized PowerPoint does not exist with Impatica for PowerPoint alone. You have two options: 1- Use Impatica OnCue. This product allows the author to show the PowerPoint presentation, an external audio or video file and the notes section of ...
  11. questionKB-000133: I'm using Eudora as an e-mail client. I understand that Eudora supports Java applets in e-mail messages, but I can't view Impatica e-mails. What is the problem?
    Most recent versions of Eudora do support Java applets in e-mail messages, however, Java is turned off by default. You must manually enable Java in your Eudora mail client. To do this: 1. Select the "Tools" menu item. 2. Select "Options" from the menu provided. 3. Select "Viewing Mail" from the ...
  12. questionKB-000245: Impatica for PowerPoint Video Settings: What You Need to Know
    Impatica for PowerPoint offers a frame rate setting with four options: low, medium, high and file, which will be applied to all AVI videos contained within a PowerPoint presentation. This setting, combined with the original frame rate of each source video, determines exactly how many frames per ...
  13. questionKB-000304: Intermittently, I get a "Cannot Open - Access Denied Java.io.FilePermission" error when viewing impaticized content. Why is this happening all of a sudden?
    This issue was recently brought to our attention. All of a sudden a client started getting this error upon initial viewing of an applet:The problem was resolved by clearing the cache of the Java plug-in via the Java entry in the Windows Control Panel.Steps:Click on the Start button and select C ...
  14. questionKB-000286: Is there a way that I can install Impatica for PowerPoint on a computer used by multiple users?
    Impatica for PowerPoint does not currently have a method that would allow for installation on one or many computers for multiple users. We have developed a workaround that would allow multiple users of the same computer to use one installed version of Impatica for PowerPoint. This is particular ...
  15. questionKB-000249: My fonts or bullets are not the same after conversion with Impatica for PowerPoint. How can I fix this?
    During the conversion process, Impatica for PowerPoint uses the font groups that are installed on the converting computer to complete the process. If you notice that your fonts or bullets are not appearing as you thought they would then this may be because that specific font is not installed on ...
  16. questionKB-000432: My Impatica files won't play with the new Java. All I see is a blank/white screen. Is there a work around until the issue is resolved?
    We are aware that many of our clients are encountering an issue with the latest Java release, 1.6.0_21, and version 4.0.2 Impatica for PowerPoint content where the content does not playback properly. Often the sound will play but a white page is visible to a user. Others are reporting that resi ...
  17. questionKB-000449: My Impatica registration information does not work. How can I get this to work?
    When entering the registration information into any Impatica software, all three fields are equally important; name, organization and code (key). The software uses an algorithm that takes the name and organization entries to determine what the code should be. If any portion of that is changed t ...
  18. questionKB-000131: My impaticized e-mail presentation will not play on Macintosh clients. All I get is a link to a Web Site.
    This is dependent on the e-mail client you are using. Microsoft Outlook and Outlook Express for Macintosh are not Java enabled, which means that they are not capable of recognizing and playing the required Java Applets, like the ones that are used to play Impatica streaming media content. If the ...
  19. questionKB-000427: My JPEG image will not convert. How do I fix this?
    Impatica for PowerPoint only supports JPEG (JPG) image files that use RGB color and not CMYK color. If you are going to convert your PowerPoint file with Impatica for PowerPoint, you need to ensure that your JPEG images use RBG (the default color format for JPEG images) and not CMYK color. Thos ...
  20. questionKB-000448: My slide titles do not appear correctly in my OnCue script file. Is there a fix other than editing the text file by hand?
    When I convert my PowerPoint file with Impatica for PowerPoint version 3.3.3, and select to produce an OnCue script file with paragraph cue points (the setting found on the “Extra Output Files” tab of Impatica for PowerPoint) the resulting script file misses several of my slide ...
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