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Questions relating to the BlackBerry Edition of ShowMate and Impatica for PowerPoint
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There were 41 questions found in this category:

  1. questionKB-000449: My Impatica registration information does not work. How can I get this to work?
    When entering the registration information into any Impatica software, all three fields are equally important; name, organization and code (key). The software uses an algorithm that takes the name and organization entries to determine what the code should be. If any portion of that is changed t ...
  2. questionKB-000427: My JPEG image will not convert. How do I fix this?
    Impatica for PowerPoint only supports JPEG (JPG) image files that use RGB color and not CMYK color. If you are going to convert your PowerPoint file with Impatica for PowerPoint, you need to ensure that your JPEG images use RBG (the default color format for JPEG images) and not CMYK color. Thos ...
  3. questionKB-000330: My PowerPoint file name has been changed after conversion to BlackBerry format. Why is that?
    When Impatica for PowerPoint creates content destined for a BlackBerry device, it changes certain characters in file names to a BlackBerry friendly format:BlackBerry Output Character Replacements:A space is replaced with an underscore "_" and these non-alphanumeric characters (_?@#$%&) are repl ...
  4. questionKB-000291: Possible causes for the "Uncaught exception: net.rim.device.api.system.Controlled Access Exception" error.
    Error: "Uncaught exception: net.rim.device.api.system.Controlled Access Exception" Solutions:1- You can resolve the problem by navigating on your BlackBerry to Options > Advanced Options > Applications > Impatica Presentation Viewer > Edit Permissions. If "Connections" is set to "Den ...
  5. questionKB-000294: The footer on my master slide is not appearing. Can you help me work around this issue?
    This can happen in rare instances. The footer text can be seen by selecting: View Menu -> Master -> Slide MasterView Menu -> Header and FooterEnsure that the footer checkbox is checked but the text field is empty, and click the Apply button. Save the file and convert again with Impatic ...
  6. questionKB-000262: What alternatives are there to the built-in “BlackBerry Transfer” functionality of Impatica for PowerPoint for transferring files to the BlackBerry?
    The “BlackBerry Transfer” functionality is offered as a convenient way to transfer presentations directly from within Impatica’s desktop software. If for any reason you are unable to use this option, then please consider the following alternatives for loading impaticized conte ...
  7. questionKB-000011: What is the licensing policy for Impatica software?
    Impatica for PowerPoint (BlackBerry Edition and Mobile Edition) comes as (or is sold as) a single user license. The Impatica Presentation Viewer can be installed on any number of handhelds. The Impatica ShowMate can be used by any number of users.
  8. questionKB-000302: When I attempt to use the Put File button on the BlackBerry Transfer tab in Impatica for PowerPoint BlackBerry Edition, the software just shuts down. There are no errors or messages. How do I resolve this?
    This can be caused by two situations:1- You do not have the BlackBerry Desktop Manager installed on your PC. Go to:https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22 and select to download, at a minimum, BlackBerry Desktop Software v4.2 Service Pack 2.Install th ...
  9. questionKB-000219: When I convert my PowerPoint containing charts and tables some of the fonts have a purple shadow surrounding them. How do I stop this from occurring?
    When elements created using some PowerPoint add-ins, such as equation editors, are used and then impaticized with Impatica for PowerPoint, the words, equations and symbols may be presented with pink or purple coloring. This effect occurs when the Windows Display Property Effect "Smooth edges of ...
  10. questionKB-000030: When I download the ImpaticaPresentationViewer.zip to my desktop there is an ImpaticaViewerOnly.alx and an ImpaticaViewerAndHandler.alx. Which one do I install?
    The ImpaticaViewerOnly.alx should be installed on your handheld for viewing impaticized presentations that were converted with the Impatica for PowerPoint BlackBerry Edition software. If you are using the Impatica for BES product for converting presentations you should use the ImpaticaViewerAndH ...
  11. questionKB-000152: When I preview my impaticized presentations from my local hard-drive, I get a warning message that requires me to allow the active content to play on my computer. Why is this happening and how do I stop it from occurring?
    If you are using Internet Explorer on Windows XP, with Service Pack 2 installed, then you may find that you are unable to view Impatica content that is saved to your hard drive or CD-ROM (i.e. when using the Preview mode in Impatica applications or double-clicking an Impatica generated HTML icon ...
  12. questionKB-000055: When I select the "Wait for PC Transfer" option the following error box appears - "Flash memory low!" What does that mean?
    This message can occur if you don’t have sufficient space on your BlackBerry to store the presentation. It occurs when there is less than 512 KB of memory available. A good test would be to try a one slide PowerPoint presentation (with a box autoshape or something simple on it) and try tra ...
  13. questionKB-000410: When I try to install the ShowMate driver I get the error message "The third-party INF does not contain digital signature information."
    This message is displayed in Windows XP if the security settings on the computer where you are trying to install the drivers do not allow unsigned driver files. This can be changed assuming you have administrator access on this computerTo change this setting go to "Start", then right click on "M ...
  14. questionKB-000390: When I try to register my Impatica software I keep getting a message that my registration information is invalid. How do I fix this?
    When entering the registration information into any Impatica software, all three fields are equally important; name, organization and code (key). The software uses an algorithm that takes the name and organization entries to determine what the code should be. If any portion of that is changed t ...
  15. questionKB-000056: When transferring an impaticized presentation to the BlackBerry using the Impatica Presentation Viewer I get the error "Your IT Policy restricts third party applications from accessing the serial port". Why is that happening?
    This error is likely the result of your BlackBerry Enterprise Server's IT Policy restrictions. The functionality incorporated into the BlackBerry Transfer tab of Impatica for PowerPoint is one of five methods available for transferring impaticized presentations to your BlackBerry. This option i ...
  16. questionKB-000029: Where do I get your software?
    Our ShowMate web page has links to all relevant ShowMate downloads. You can install the Impatica for PowerPoint BlackBerry Edition software from the Downloads link on the Welcome page. You can also launch the CD you received with your ShowMate and navigate to the Impatica for PowerPoint BE 3.6.1 ...
  17. questionKB-000031: Where do I go to register my ShowMate in order to receive my registration information for Impatica for PowerPoint BlackBerry Edition?
    Go to http://www.impatica.com/products/showmate/register.html.
  18. questionKB-000250: Which graphic formats should I use?
    When creating graphics for PowerPoint presentations, there are several formats that you can choose for saving your images. The most common formats are BMP, GIF, JPG and PNG. Each of the formats is described below; how they are used and which format is best for which purpose. BMP (Microsoft Windo ...
  19. questionKB-000054: While attempting to transfer a converted presentation from Impatica for PowerPoint BlackBerry Edition to my BlackBerry I get a message "USB Error - There was an error during the transfer. Please make sure the handheld is connected and ready, and try again". What do I do?
    This message can occur if: You have not selected "Wait for PC Transfer" in the Impatica Presentation Viewer on your BlackBerry. You have not connected your BlackBerry to the computer using the provided USB cable. Your IT Policy restricts third party applications from accessing the USB port. Che ...
  20. questionKB-000053: While transferring a converted presentation from Impatica for PowerPoint BlackBerry Edition to my BlackBerry (8700 or 8100) the backlight (also referred to as a screen saver) turns off and the transfer fails to complete. What's going on?
    There is a known issue on 8700 and 8100 (Pearl) devices where the USB connection is terminated when the backlight turns off. To workaround this problem, set the backlight timeout to 2 min or move the trackwheel or trackball continuously until the transfer completes.
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