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Questions relating to the BlackBerry Edition of ShowMate and Impatica for PowerPoint
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There were 41 questions found in this category:

  1. questionKB-000012: Are you planning to support other applications, such as Microsoft Word, Microsoft Excel or Adobe PDF?
    At this time, we are offering solutions strictly supporting PowerPoint since this is the area of core technical competence for the company.
  2. questionKB-000445: Can I use named anchors "#" (also called bookmarks), in my hyperlinks with Impatica for PowerPoint?
    The use of named anchor (also referred to as bookmarks) hyperlinks is currently not working in Impatica for PowerPoint. An example of this would be to hyperlink to a specific part of a web page that has previously had a named anchor established. A sample hyperlink is: http://www.impatica.com/we ...
  3. questionKB-000026: Do you support the BlackBerry Pearl 8100 and 8800?
    In order to use BlackBerry devices with 4.2.0+ operating systems, please ensure you have the latest versions of the Impatica software and firmware. Please download and install the new releases of the following software: Impatica for PowerPoint BlackBerry Edition (v4.0.2) - Download NowInstructi ...
  4. questionKB-000430: Does Impatica for PowerPoint support PowerPoint 2008?
    Impatica for PowerPoint was released on October 23, 2007. PowerPoint 2008 was released in January of 2008. Given these release dates, and the fact that a public beta release was not offered by Microsoft+, support for new features introduced in PowerPoint 2008 is not possible. Our intent is t ...
  5. questionKB-000434: Does the Impatica software run on 64-bit versions of Windows?
    The following Impatica products work on 64-bit, Windows operating systems:Impatica for PowerPoint v4.0.2Impatica for PowerPoint v3.3.3Impatica OnCue v3.3.3Impatica viaDock v1.0.2The only element to keep in mind is that the software will not take advantage of the 64-bit system capabilities; it wi ...
  6. questionKB-000255: Get Maximum Impact From Your Screen Captures
    Using screen captures within the slide area of OnCue presentations is often a great way to clarify a point of discussion. Depending on the slide size allotted in your OnCue template, the area available for screen captures may be limited. To maximize the detail and impact of your screen captures ...
  7. questionKB-000436: How do I check the device software version on my BlackBerry?
    You can find your software version by accessing the “About” screen in the “Options” area of your BlackBerry smartphone. From the BlackBerry home screen select the “Options” icon. This is often a wrench icon but can also be a different icon as the icon is de ...
  8. questionKB-000175: How do I view the Event Log (Device Log) from my BlackBerry?
    In order to view the BlackBerry Event Log, and provide the contents to Impatica Support, please do the following: Non-Touch Screen BlackBerry Devices and Devices with both a Touch Screen and a Physical Keyboard (e.g. a Torch 9800): From the BlackBerry Home Screen, hold down the alt key and pr ...
  9. questionKB-000243: I cannot install Impatica for PowerPoint on my Windows Vista computer. Is there a way around this?
    1- Impatica for PowerPoint v.4.0+ supports Windows Vista. Please install our current release from here:http://www.impatica.com/download/imp4ppt/win/ 2- With some of the early editions of Vista there were issues reported with installing Impatica for PowerPoint. To address this, we created the fo ...
  10. questionKB-000346: I cannot transfer files via USB using the BlackBerry Transfer tab in Impatica for PowerPoint v3.6.4 or v4.0.0 BlackBerry Edition
    This is a known issue with Impatica for PowerPoint version 3.6.4 and 4.0.0. The latest version of Impatica for PowerPoint BlackBerry Edition will resolve this issue. Please download the latest version from this page:http://www.impatica.com/showmate/download-bb.htmlPlease refer to the "Software ...
  11. questionKB-000062: I have a BlackBerry device with a 4.2.0+ operating system and I cannot project via USB. I get "No ShowMate found". Why is that?
    Starting with BlackBerry OS 4.2.0, USB channels created by third party applications have some new restrictions. This affects the ability to transfer presentations from the handheld to the ShowMate via USB. To use your ShowMate with these BlackBerry devices please ensure that you have the latest ...
  12. questionKB-000058: I have purchased a BlackBerry 8800 device and I cannot get the "Put File" functionality of your Impatica for PowerPoint BlackBerry Edition (v 3.6.2 and earlier) software to work. I get one of the following errors: "USB error: There was an error during the transfer. Please make sure the handheld is connected and ready, and try again" or "USB Error: Your IT Policy restricts third party applications from accessing the serial port". How can I resolve this issue?
    There is a known issue with the BlackBerry 8800 and some early 8100 devices; those with 4.2.0+ BlackBerry operating systems. The issue is related to a change, implemented by RIM, on how USB channels can be called upon by third-party applications. To use your ShowMate with these BlackBerry device ...
  13. questionKB-000428: I have uninstalled an older version (prior to version 4) of Impatica for PowerPoint but it appears that it did not uninstall completely. When I try to install the latest version I get an error saying that I have to uninstall the previous version before installing the new version. How do I get around this issue?
    This article only applies to versions of Impatica for PowerPoint prior to version 4. With version 4 we switched from an InstallShield to a NSIS (Nullsoft Scriptable Install System) installer.What is probably happening is that the InstallShield uninstaller package (was used in version 3 and earl ...
  14. questionKB-000059: I have upgraded the BlackBerry operating system on my device to a 4.2.0+ build. Since the upgrade I cannot get the "Put File" functionality of your Impatica for PowerPoint BlackBerry Edition (v 3.6.2 and earlier) software to work. I get the following error: "USB Error: Your IT Policy restricts third party applications from accessing the serial port". How can I resolve this issue?
    There is a known issue with the BlackBerry 8800 and some early 8100 devices; those with 4.2.0+ BlackBerry operating systems. The issue is related to a change, implemented by RIM, on how USB channels can be called upon by third-party applications. To use your ShowMate with these BlackBerry device ...
  15. questionKB-000254: I want to use an unsupported object in my presentation. What are my options?
    The current release of Impatica for PowerPoint supports most of the features that are supported by PowerPoint. There are, however, a few formats and features that are not currently supported such as 3D effects. In most cases, these unsupported features can still be used within your impaticized p ...
  16. questionKB-000057: I'm having problems loading a presentation and/or the viewer over-the-air from my Web server. What might be going wrong?
    The most likely cause of these over-the-air loading problems is not having the MIME types set on your web server. There are two possible scenarios that may arise: You try to view the auto-generated .wml file and you see the text of the file instead (i.e., you see all the wml code instead of the ...
  17. questionKB-000067: Is the output from the BlackBerry Edition compatible with Sony Ericsson handhelds and vice versa?
    No, you must use the BlackBerry Edition version of Impatica for PowerPoint to impaticize presentations for BlackBerry handhelds and Mobile Edition for Sony Ericsson handhelds.To switch views:Under the "File" menu in Impatica for PowerPoint you can "Switch Views" to the Mobile Edition view.
  18. questionKB-000107: Is the output from the Mobile Edition compatible with BlackBerry handhelds and vice versa?
    No, you must use the BlackBerry Edition version of Impatica for PowerPoint to impaticize presentations for BlackBerry handhelds and Mobile Edition for Windows Mobile handhelds.
  19. questionKB-000286: Is there a way that I can install Impatica for PowerPoint on a computer used by multiple users?
    Impatica for PowerPoint does not currently have a method that would allow for installation on one or many computers for multiple users. We have developed a workaround that would allow multiple users of the same computer to use one installed version of Impatica for PowerPoint. This is particular ...
  20. questionKB-000249: My fonts or bullets are not the same after conversion with Impatica for PowerPoint. How can I fix this?
    During the conversion process, Impatica for PowerPoint uses the font groups that are installed on the converting computer to complete the process. If you notice that your fonts or bullets are not appearing as you thought they would then this may be because that specific font is not installed on ...
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