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Category » Impatica for PowerPoint Version 3rss button

Questions regarding Impatica for PowerPoint Version 3
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There were 59 questions found in this category:

  1. questionKB-000243: I cannot install Impatica for PowerPoint on my Windows Vista computer. Is there a way around this?
    1- Impatica for PowerPoint v.4.0+ supports Windows Vista. Please install our current release from here:http://www.impatica.com/download/imp4ppt/win/ 2- With some of the early editions of Vista there were issues reported with installing Impatica for PowerPoint. To address this, we created the fo ...
  2. questionKB-000341: I cannot view a presentation hosted on an IIS server remotely but the presentation plays from a browser on the server. What is the cause and solution to this?
    Symptoms:When hosting a presentation using IIS you get a "Loading Java Applet..." screen, but nothing else happens. This happens with any Java Applet, but it can be viewed directly on the IIS server.Causes:Anonymous access is disabled on the IIS virtual directory.Solution: 1. In IIS Manager, ex ...
  3. questionKB-000212: I have an Intel-based Mac. Will Impatica for PowerPoint Mac OS X edition run on this platform?
    Impatica for PowerPoint v 3.0.0 will not run on Intel-based Macs but the current Impatica for PowerPoint Mac OS X Edition v4 release will run on the Intel-based Mac platform.Version 4 of Impatica for PowerPoint Mac OS X Edition requires a version 4 code. If you do not have a version 4 code, plea ...
  4. questionKB-000220: I have impaticized my presentation, connected my BlackBerry to my PC, selected Wait for PC Transfer but when I go to the BlackBerry Transfer tab the Put File option is greyed out. Why?
    This will occur if you are using a full code and have not chosen BlackBerry file format on the Slide Show tab prior to converting your presentation.
  5. questionKB-000428: I have uninstalled an older version (prior to version 4) of Impatica for PowerPoint but it appears that it did not uninstall completely. When I try to install the latest version I get an error saying that I have to uninstall the previous version before installing the new version. How do I get around this issue?
    This article only applies to versions of Impatica for PowerPoint prior to version 4. With version 4 we switched from an InstallShield to a NSIS (Nullsoft Scriptable Install System) installer.What is probably happening is that the InstallShield uninstaller package (was used in version 3 and earl ...
  6. questionKB-000419: I just upgraded my Java and now my impaticized content converted with v360 and earlier will not playback. Is there a fix for this?
    Note: This article does not apply to content produced with v3.6.4, 4.0.0, 4.0.1 or 4.0.2 of Impatica for PowerPoint. The content in question must have been produced with v3.6.4 or earlier (e.g. 3.3.3) Impatica for PowerPoint software.There is a known issue where playback of older impaticized co ...
  7. questionKB-000431: I just upgraded my Java to Java Version 6 Update 11 and now my Impatica applets will not play back properly. What can I do?
    This issue has been repaired by clearing the Java cache in the Java Control Panel. Can you try the following: 1- Close all of the open browser windows. 2- Go to the Windows Control Panel. 3- Double-click the Java option there. This will open the Java Control Panel. 4- On the “General&# ...
  8. questionKB-000433: I recently upgraded my Java and now when I play my Impatica for PowerPoint files I can hear the sound but all is see is a white screen, how do I fix this issue?
    There appears to be a Java backward compatibility issue with Java 6 Update 11 or higher. A workaround that has worked for some clients is as follows: 1. Go to the Windows Control Panel and select Java. 2. Next, click on the “Advanced” tab 3. Expand the “Java Pug-in” ...
  9. questionKB-000424: I understand that you convert the PowerPoint files in a proprietary format, but still, if I deploy that file on my web server with the HTML file and player, somebody can copy it and deploy it in their web server. How does Impatica manages this problem?
    When a PowerPoint file (e.g. Test.ppt) is converted with Impatica for PowerPoint Full Edition the following files are created (still using Test.ppt as the example file):1- Test.html2- Test-imp.jar3- ImPlayerVersion#.jarIf the Test.ppt file contained video files, the converted files would be:1- T ...
  10. questionKB-000254: I want to use an unsupported object in my presentation. What are my options?
    The current release of Impatica for PowerPoint supports most of the features that are supported by PowerPoint. There are, however, a few formats and features that are not currently supported such as 3D effects. In most cases, these unsupported features can still be used within your impaticized p ...
  11. questionKB-000245: Impatica for PowerPoint Video Settings: What You Need to Know
    Impatica for PowerPoint offers a frame rate setting with four options: low, medium, high and file, which will be applied to all AVI videos contained within a PowerPoint presentation. This setting, combined with the original frame rate of each source video, determines exactly how many frames per ...
  12. questionKB-000339: Impatica presentation shows HTML code when played a second time in BlackBoard in Safari on a Mac.
    This issue has been reported by several clients viewing applets from within BlackBoard using a Mac. The issue is with all applets and not specific to Impatica. To illustrate this you can use the bubbles applet from Sun. This can be obtained from this Knowledge Base article: https://www.impatici ...
  13. questionKB-000304: Intermittently, I get a "Cannot Open - Access Denied Java.io.FilePermission" error when viewing impaticized content. Why is this happening all of a sudden?
    This issue was recently brought to our attention. All of a sudden a client started getting this error upon initial viewing of an applet:The problem was resolved by clearing the cache of the Java plug-in via the Java entry in the Windows Control Panel.Steps:Click on the Start button and select C ...
  14. questionKB-000249: My fonts or bullets are not the same after conversion with Impatica for PowerPoint. How can I fix this?
    During the conversion process, Impatica for PowerPoint uses the font groups that are installed on the converting computer to complete the process. If you notice that your fonts or bullets are not appearing as you thought they would then this may be because that specific font is not installed on ...
  15. questionKB-000432: My Impatica files won't play with the new Java. All I see is a blank/white screen. Is there a work around until the issue is resolved?
    We are aware that many of our clients are encountering an issue with the latest Java release, 1.6.0_21, and version 4.0.2 Impatica for PowerPoint content where the content does not playback properly. Often the sound will play but a white page is visible to a user. Others are reporting that resi ...
  16. questionKB-000449: My Impatica registration information does not work. How can I get this to work?
    When entering the registration information into any Impatica software, all three fields are equally important; name, organization and code (key). The software uses an algorithm that takes the name and organization entries to determine what the code should be. If any portion of that is changed t ...
  17. questionKB-000427: My JPEG image will not convert. How do I fix this?
    Impatica for PowerPoint only supports JPEG (JPG) image files that use RGB color and not CMYK color. If you are going to convert your PowerPoint file with Impatica for PowerPoint, you need to ensure that your JPEG images use RBG (the default color format for JPEG images) and not CMYK color. Thos ...
  18. questionKB-000448: My slide titles do not appear correctly in my OnCue script file. Is there a fix other than editing the text file by hand?
    When I convert my PowerPoint file with Impatica for PowerPoint version 3.3.3, and select to produce an OnCue script file with paragraph cue points (the setting found on the “Extra Output Files” tab of Impatica for PowerPoint) the resulting script file misses several of my slide ...
  19. questionKB-000289: My sound files are not embedding in my PowerPoint file. What could be the cause?
    This is due to a setting in PowerPoint whereby it restricts the size of embedded audio files. PowerPoint 2004 and earlier: To adjust maximum embedded sound file size Open PowerPoint and Windows: Click the Tools menu, then Options.Mac: Click on the PowerPoint menu, then Preferences. On the Gen ...
  20. questionKB-000291: Possible causes for the "Uncaught exception: net.rim.device.api.system.Controlled Access Exception" error.
    Error: "Uncaught exception: net.rim.device.api.system.Controlled Access Exception" Solutions:1- You can resolve the problem by navigating on your BlackBerry to Options > Advanced Options > Applications > Impatica Presentation Viewer > Edit Permissions. If "Connections" is set to "Den ...
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