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Questions regarding Impatica for BES
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There were 50 questions found in this category:

  1. questionKB-000185: When I request a PowerPoint conversion, I donít get the presentation on my handheld and the Impatica for BES Administration Utility crashes. What's going wrong?
    This behavior may be attributed to unsupported elements in the PowerPoint file itself. To determine if this is the case, please open your current converter_wrapper.log, which is located C:\Program Files\ImpaticaForBES\log . If in the converter_wrapper.log you are getting errors that include the ...
  2. questionKB-000179: When I select "View Attachment" in my BlackBerry e-mail client, how do I know when the entire Impatica conversion request has been downloaded and saved to the Impatica Presentation Viewer?
    A reasonable guideline for gauging if the download is complete, is when you no longer see the arrows in the upper right corner for a period of 4 to 5 seconds. The presentation, at that point, will have been saved into the Temporary Presentations section of the Impatica Presentation Viewer. The o ...
  3. questionKB-000191: When I select to "View Attachment" for the first time it takes several seconds before the first slide is displayed. When I view the second time it comes up almost instantly. Why is it slow the first time?
    The Impatica Presentation Viewer will look in the list of Saved and Temporary Presentation files before sending a conversion request to the server. If it finds the file in its list, it will just present the local file without requesting a conversion.
  4. questionKB-000192: When I select View Attachment on my BlackBerry, I get a pinwheel for a long time. What is the cause?
    Ensure that the handler is configured to send converted e-mails to the correct e-mail account:If the services are running, stop the Conversion Manager and Converter Services via the Administration Utility's Status tab by clicking the Stop buttons;Use a mail client to view the contents of the mai ...
  5. questionKB-000166: When I try to enable SSL my e-mail connection test fails. How do I proceed?
    Please perform the following steps if you are having problems enabling SSL:Ensure that SSL is enabled on the server;If you are using a non-trusted SSL certificate then you must import the certificate using the com.impatica.imphost.util.ImportTrustedAuthority utility;Open a command prompt;Navigat ...
  6. questionKB-000183: When I view an e-mail attachment where does the converted file show up?
    After viewing an attachment from an e-mail it will be saved in the Temporary Presentations section of the Impatica Presentation Viewer. Only complete files will be saved so if you exited from viewing the attachment before the complete file was downloaded it will not be saved.
  7. questionKB-000171: When trying to install Impatica software on a Windows XP SP2 machine an "error 6001" is encountered which prevents the software from being installed. What's going wrong?
    This is due to an incompatible version of InstallShield that has been previously installed on your computer. Remove the "C:\Program Files\Impatica for PowerPoint 3.x.x" folder (if it exists), then remove all folders found in "C:\Program Files\CommonFiles\InstallShield\Professional\RunTime\". Run ...
  8. questionKB-000164: Where do I get my SSL certificate from?
    If you are using OWA and SSL the certificate can be saved to your hard drive by doing the following steps: Ensure that SSL is enabled on the server;In Internet Explorer, browse to "https:////<IMAP_Server>:<IMAP_SSL_port_number>/" ;This will bring up a Security Alert dialog box asking ...
  9. questionKB-000348: Where is the preferences file stored for Impatica for BES?
    The preferences file for Impatica for BES is named "imphost.properties" and is located in the following directory:C:\Program Files\ImpaticaForBES\UserConfigThis file contains user level settings. Examples of information stored here are: Email setting, registration information, etc.System level ...
  10. questionKB-000013: Which IT policies should be set on my BlackBerry Enterprise Server to ensure full communication with my BlackBerry and with my ShowMate and/or Impatica viaDock?
    The following IT policies must be set as outlined below in order to achieve full USB and Bluetooth communication between the ShowMate, Impatica Presentation Viewer, Impatica Connector (Impatica Screen Projector (BB OS v4.2.2+)), Impatica for PowerPoint BlackBerry Edition and Impatica viaDock:Fo ...
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