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Questions regarding Impatica for BES
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There were 50 questions found in this category:

  1. questionKB-000037: I would like to host the Impatica Presentation Viewer installer files directly on my corporate web server instead of sending my users to the Impatica web site. Can you tell me how to achieve this?
    To post the Impatica Presentation Viewer on a corporate web site it is possible to use the files provided in the Impatica Presentation Viewer package. Please follow these steps: For Impatica ShowMate users who are not using Impatica for BES: Download the ImpaticaPresentationViewer.zip package a ...
  2. questionKB-000173: I would like to upgrade to the latest Impatica Presentation Viewer to accommodate newer BlackBerry devices - e.g. Bold, Storm, 8800, etc.). Can you tell me how to achieve this?
    Backup and then delete the contents of the Impatica for BES ImpHandler folder in the Impatica for BES install location: (by default) C:\Program Files\ImpaticaForBES\ImpHandler; Download the ImpaticaPresentationViewerBES.zip package at http://www.impatica.com/downloads/showmate/impviewer/bes/Im ...
  3. questionKB-000177: I'm getting a 'No Response from Host' error on my BlackBerry handheld when I select 'View Attachment' to view a PowerPoint e-mail attachment. What is the cause?
    In some cases a "No Response from Host" message after a "View Attachment" request is a result of your Exchange mailbox being full and thus restricted from sending outgoing mail. If you attempted to send an e-mail via Outlook or "Compose Email" on the BlackBerry you would have seen some indicatio ...
  4. questionKB-000438: I'm unable to find a method of entering the registration details emailed to me for the 'Impatica for BES' Administration Console. Can someone help me please?
    Admittedly, the interface for entering the registration information in Impatica for BES can be tricky. Within the “Registration Information” area on the “Configuration” tab of the Impatica for BES Administration Utility software, you must click in the “Value” ...
  5. questionKB-000159: Is it better to use DIIOP or IMAP for connecting to a Domino Mail Server? Are there any known issues with either one?
    In terms of configuration, both methods require the enabling of tasks (DIIOP vs IMAP) that are not enabled by default. DIIOP also has an extra step of copying a required jar file (NCSO.jar) to the Impatica For BES install folder (C:\Program Files\ImpaticaforBES\lib\ext). Both tasks can have SSL ...
  6. questionKB-000180: Is it possible to sort the presentations list alphabetically?
    The BlackBerry handheld does not have a file structure similar to a Windows File System, so the order of presentations listed in the Impatica Presentation Viewer is random and cannot be sorted.
  7. questionKB-000174: Is there a way in which we can improve the playback times of Impatica for BES conversion requests? We tested with an 11MB file and it took just over 4 minutes before the presentation was successfully downloaded and viewable on the handheld.
    The playback performance of a presentation is very dependent on different factors such as the size of the file, the content (i.e., graphic and animation rich), and the time of day. We have done many tests to try to find a dependency on the conversion time with the above factors. What we discover ...
  8. questionKB-000157: My conversion request e-mail arrives in my Impatica mail box on my Domino server but it is not picked up by the Impatica Conversion Manager. What could be the cause?
    This issue may arise if the mail template for Domino 7 does not contain the "$MsgTrackFlags" flag. This flag is used by Impatica for BES to identify the e-mail containing the PowerPoint attachment to be processed. When a user:a) receives an e-mail with a PowerPoint attachment on the BlackBerry,b ...
  9. questionKB-000449: My Impatica registration information does not work. How can I get this to work?
    When entering the registration information into any Impatica software, all three fields are equally important; name, organization and code (key). The software uses an algorithm that takes the name and organization entries to determine what the code should be. If any portion of that is changed t ...
  10. questionKB-000154: The Converters donít seem to start or appear on the Status tab. What could be the cause of this?
    There could be two possible scenarios where this would occur: The Converters are not being called in your configuration. This can be determined by viewing the ImpaticaConversionManager.log in C:\Program Files\ImpaticaForBES\log. If the "converter pool=0", then there are no converters being assoc ...
  11. questionKB-000392: The Impatica services will not start. What could be the cause?
    A known cause for the Impatica Conversion Manager and Impatica Converter services to not start is that the registration information used to register the Impatica for BES Administration Utility has expired. Please verify that the registration information has not expired in your Administration Uti ...
  12. questionKB-000189: What criteria does Impatica for BES use when comparing files in cache?
    The Impatica for BES server will take into account the following parameters when checking for a file in the cache:PowerPoint file name;PowerPoint file size;JPEG quality setting;Output image resolution setting;Included notes;Included text;File digest (MD5 hash of attachment).
  13. questionKB-000181: What is the difference between Temporary and Saved Presentations?
    Temporary presentations will be deleted when the cache size specified in the Impatica Presentation Viewer's "Options" is exceeded. If you wish to keep a presentation it should be moved to the Saved Presentations area of the Impatica Presentation Viewer.
  14. questionKB-000156: What sort of firewall settings does Impatica for BES require?
    When using a personal firewall (like ZoneAlarm or Norton Internet Security) that filters out data for specific ports, BES/MDS and Impatica for BES should be allowed to have full access on those computers and be listed under the trusted domains or IPs.
  15. questionKB-000158: When I attempt to register my Impatica for BES Administration Utility, the code provided does not work. Why?
    There may be a couple of reasons for this. First, your registration information has to be entered exactly how it was sent to you, retaining any spacing or capitalization. All three pieces of the registration information (Name, Organization and Registration Code) have to be entered correctly. Sec ...
  16. questionKB-000167: When I click "Test Settings" my e-mail connection test fails. How should I proceed?
    For all Protocols:Determine which protocol you are using and if SSL is required or not;Confirm that a new mailbox has been created that is devoted to Impatica for BES;Confirm that the service is running for the corresponding protocol and log in to confirm the credentials are correct. For IMAP:En ...
  17. questionKB-000165: When I click "Test Settings" the test fails when using SSL with RSA keys greater than 2048bit. How do I proceed?
    The issue is that Sun did not support keys greater than 2048bit before Java 5+. The error reported while in DEBUG mode in the Impatica.log file is the following "Unknown key spec: Invalid RSA modulus size". You will be required either to use a key less than or equal to 2048bit or to disable SSL ...
  18. questionKB-000190: When I convert a presentation that is sent to multiple users is it converted each time?
    The Impatica for BES server has a caching mechanism which will check to see if a file has been previously converted with the same conversion settings. If it is found in the cache no conversion will occur. The cached copy will be sent back to the user. If a file is not found in the cache, the fil ...
  19. questionKB-000160: When I create a dedicated mailbox does it need special access privileges?
    No special privileges are required. The mailbox just needs to be able to receive mail (that is forwarded from another user) and our Impatica for BES software needs to be able to retrieve e-mail from the mailbox. Other common mail functions will be done by Impatica for BES such as marking e-mails ...
  20. questionKB-000030: When I download the ImpaticaPresentationViewer.zip to my desktop there is an ImpaticaViewerOnly.alx and an ImpaticaViewerAndHandler.alx. Which one do I install?
    The ImpaticaViewerOnly.alx should be installed on your handheld for viewing impaticized presentations that were converted with the Impatica for PowerPoint BlackBerry Edition software. If you are using the Impatica for BES product for converting presentations you should use the ImpaticaViewerAndH ...
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