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Questions regarding Impatica for BES
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There were 50 questions found in this category:

  1. questionKB-000172: After installing the Impatica for BES software, the buttons on the Status tab of the Administration Utility are disabled and the services are not listed in the services applet. What has happened?
    This would occur if the installer fails to create the services needed to convert the presentations. To create the services manually:Open a command prompt window and navigate to C:\Program Files\ImpaticaForBES\bin ;Type installconversionmanager to install the conversion manager service;Type insta ...
  2. questionKB-000012: Are you planning to support other applications, such as Microsoft Word, Microsoft Excel or Adobe PDF?
    At this time, we are offering solutions strictly supporting PowerPoint since this is the area of core technical competence for the company.
  3. questionKB-000182: Can I avoid viewing the file on my handheld after converting if I just want to project it using the ShowMate?
    No, unfortunately you must view the attachment on the handheld until the entire file is downloaded to the BlackBerry. Only complete downloads will be saved in the Impatica Presentation Viewer.
  4. questionKB-000187: Can I project a presentation on my ShowMate that was converted through the Impatica for BES server?
    Yes, any file in the Impatica Presentation Viewer can be projected to the ShowMate. However if the file was converted through the Impatica for BES server it may not have the optimal conversion settings for projecting on a ShowMate. You may wish to adjust the settings available under the Options ...
  5. questionKB-000445: Can I use named anchors "#" (also called bookmarks), in my hyperlinks with Impatica for PowerPoint?
    The use of named anchor (also referred to as bookmarks) hyperlinks is currently not working in Impatica for PowerPoint. An example of this would be to hyperlink to a specific part of a web page that has previously had a named anchor established. A sample hyperlink is: http://www.impatica.com/we ...
  6. questionKB-000170: Do I have to install the Impatica for BES software on the same server as the BES or can it be on a separate computer? Are there any issues with either option?
    As long as you meet the minimum hardware requirements on the server you should be able to install the Impatica for BES software on the same server as the BES. It may impact the performance of your BES if you do not meet the minimum requirements. If you install on a separate machine than the BES ...
  7. questionKB-000435: How do I check my IT Policy name on my BlackBerry device?
    You can check the name of your BlackBerry IT Policy by:1- Click the Options icon on your BlackBerry home screen2- Select Security Options3- Select General Settings4- Scroll to down the page until you see the IT Policy Name setting5- Note the nameIf the name is other than Default then the default ...
  8. questionKB-000436: How do I check the device software version on my BlackBerry?
    You can find your software version by accessing the “About” screen in the “Options” area of your BlackBerry smartphone. From the BlackBerry home screen select the “Options” icon. This is often a wrench icon but can also be a different icon as the icon is de ...
  9. questionKB-000178: How do I enable the "Debug" level logging in Impatica for BES?
    There are five different log levels with the default level being "Info". The most useful level for troubleshooting is "Debug". Open the C:\Program Files\ImpaticaForBES\SystemConfig\log4j.xml file and at the bottom of the file, underneath "logger name=com.impatica", replace the word "Info" with " ...
  10. questionKB-000161: How do I know what e-mail address the Impatica Presentation Viewer and Handler is configured to use for sending conversion requests?
    To find the e-mail address:From the BlackBerry home screen, click the "Options" icon;Select "Applications";Scroll down to "Impatica Presentation Viewer" or "ImpHandler", depending on the mode of installation;Click the thumbwheel and select "Modules". You should see a list of files. Look for a fi ...
  11. questionKB-000168: How do I test that MDS Push is functioning?
    First verify that MDS is configured and running on the BES Server. Open a web browser on the same computer running Impatica for BES and go to: http://<MDS_push_server_name>:<web server listen port>. You should see the MDS Status page. See http://www.yourserver.com:8080 as an example. ...
  12. questionKB-000153: How do I use Registered Converters only?
    This can be done by changing the "Service Registration Settings" on the "Configuration" tab in your Impatica for BES Administration Utility. When using registered converters only you'll need to specify their IP addresses. It is also mandatory to specify the IP address for the registered conversi ...
  13. questionKB-000175: How do I view the Event Log (Device Log) from my BlackBerry?
    In order to view the BlackBerry Event Log, and provide the contents to Impatica Support, please do the following: Non-Touch Screen BlackBerry Devices and Devices with both a Touch Screen and a Physical Keyboard (e.g. a Torch 9800): From the BlackBerry Home Screen, hold down the alt key and pr ...
  14. questionKB-000188: How many converted presentations can I store on my BlackBerry?
    In the Impatica Presentation Viewer there is an Options menu item, under which there is a "Cache size" option that determines the number of presentations that can be saved on the BlackBerry. This field may be editable if the Impatica for BES administrator has enabled this ability. By default the ...
  15. questionKB-000169: I am running Impatica for BES 1.x. How do I upgrade to version 2.x?
    Version 2 requires new registration information which must be obtained from your sales representative. Follow these steps once you have received your new registration information: Backup the C:\Program Files\ImpaticaForBES \Conf\imphost.properties file; Uninstall Impatica for BES 1.x; Download ...
  16. questionKB-000162: I canít save pushed converted presentations or they donít appear in Temporary Presentations in the Impatica Presentation Viewer. What is the cause?
    If you do not see the save function or if files do not transfer into the temporary presentations section of the Impatica Presentation Viewer once a conversion is completely downloaded, then this is a direct result of a non-current installation of the Impatica viewer and handler. Once a current i ...
  17. questionKB-000155: I changed some settings in the Configuration tab but it doesnít seem to recognize the change. Why is that?
    After you change the value, click outside the field being edited and click the Apply button. Ensure that you restart all services for the changes to take effect. If any of the following fields are changed in the Configuration tool then the handler must be updated:Full e-mail addressEnable editin ...
  18. questionKB-000184: I had an evaluation license for my Impatica for BES server but now we have a registered license. Do we have to reinstall the Impatica Presentation Viewer on the BlackBerry?
    You do not need to re-install the Impatica Presentation Viewer as the evaluation banner will only show up when viewing files that have been converted by evaluation software. You may want to clear the cache on the Impatica for BES server so that any files converted by the evaluation server will b ...
  19. questionKB-000163: I have SSL enabled I am not using a self signed key, but my e-mail connection test still fails. Why is this happening?
    If debug level logging is enabled in your Impatica for BES there will be an exception called "SSLhandshakeException" logged. This could be due to the use of an expired Verisign Root Certificate. A new Verisign Root Certificate must be downloaded and imported into the Impatica for BES Java JRE ke ...
  20. questionKB-000186: I installed the Impatica Presentation Viewer but I donít get the View Attachment menu option. How can I fix this?
    If you do not get the View Attachment option perform these steps: From the BlackBerry home screen, navigate to Options, Advanced Options, Applications, Impatica Presentation Viewer and then select Modules from the menu; Look for the Imp4BESResource module. If it does not exist, your Impatica Pr ...
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