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Questions regarding Impatica Virtual Dock and Impatica Docking Station applications for BlackBerry

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Questions related to the Impatica Virutal Dock and Impatica Docking Station applications

There were 18 questions found in this category:

  1. questionKB-000411: I am trying to set the Screen Capturing application permission on my v 4.6+ BlackBerry (e.g. a Bold) but it does not exist. What can I do?
    As of BlackBerry device software version 4.6, introduced with the Bold, the "Screen Capturing" application permission within the "Interactions" section of the Impatica Connector (or Impatica Screen Projector) Application Permissions, no longer exists. The permission name has been changed to "Rec ...
  2. questionKB-000370: Are there any known limitations for the Impatica Connector and viaDock applications?
    The multimedia area (camera, video) of devices cannot be captured, but paused video and photo preview are supported.If content protection is enabled, protected screens will not be supported. Some GUI elements don't get captured e.g.:mouse pointer, ALT/CAP lock indicator. Our inability to proje ...
  3. questionKB-000443: Can Impatica viaDock (Impatica Connector) be used without the Keystroke Injection (Input Simulation v4.6+) permission enabled? We are not allowed to enable that permission through our IT Policy.
    Yes, you can use both Impatica viaDock and Impatica Connector without this application permission set to True. You will be prompted the first time you connect to the Impatica viaDock software with the following prompt: In order for Impatica Connector to be able to use your keyboard, the followi ...
  4. questionKB-000466: Do the Impatica products work with BlackBerry device software 6 and the Torch 9800 device?
    Yes, most of the current Impatica software works with the BlackBerry Torch 9800 running device software 6. Here are the details and known issues by product: 1. Impatica viaDock – v1.1.5: This software runs on your PC and allows you to use and control your BlackBerry from your PC. a. Know ...
  5. questionKB-000402: Does Impatica work with the iPhone or iPod Touch?
    We do not currently support either the iPhone or the iPod products, including the Touch. We are working on a player for these platforms and hope to support them in the future (a timeline is not currently available).If you have any additional questions, please contact Impatica Customer Support - ...
  6. questionKB-000434: Does the Impatica software run on 64-bit versions of Windows?
    The following Impatica products work on 64-bit, Windows operating systems:Impatica for PowerPoint v4.0.2Impatica for PowerPoint v3.3.3Impatica OnCue v3.3.3Impatica viaDock v1.0.2The only element to keep in mind is that the software will not take advantage of the 64-bit system capabilities; it wi ...
  7. questionKB-000426: Does the Impatica software support the BlackBerry Storm?
    We do support the BlackBerry Storm.Please make sure that you have upgraded your ShowMate firmware to the latest version. Instructions for doing so are located in this article: https://www.impaticize.com/impkb/questions/423/Also make sure that you have upgraded the Impatica Presentation Viewer an ...
  8. questionKB-000435: How do I check my IT Policy name on my BlackBerry device?
    You can check the name of your BlackBerry IT Policy by:1- Click the Options icon on your BlackBerry home screen2- Select Security Options3- Select General Settings4- Scroll to down the page until you see the IT Policy Name setting5- Note the nameIf the name is other than Default then the default ...
  9. questionKB-000436: How do I check the device software version on my BlackBerry?
    You can find your software version by accessing the “About” screen in the “Options” area of your BlackBerry smartphone. From the BlackBerry home screen select the “Options” icon. This is often a wrench icon but can also be a different icon as the icon is de ...
  10. questionKB-000447: I am unable to connect to Impatica viaDock via Bluetooth. What is the issue?
    If you are running BlackBerry device software v5.0+ please ensure that you are running the latest build of the Impatica Connector software (v1.0.34 at the time of writing). Starting with device software 5.0, RIM has changed the way that Bluetooth devices are called by third-party applications. ...
  11. questionKB-000401: I cannot establish a connection between the BlackBerry (Impatica Connector) and the Impatica viaDock, what am I doing wrong?
    Check the following items to troubleshoot connection problems between the Impatica viaDock (installed on a computer) and the Impatica Connector (installed on a BlackBerry) applications: Verify that the IT Policies are set correctly for the BlackBerry as per those outlined on this page:http://w ...
  12. questionKB-000449: My Impatica registration information does not work. How can I get this to work?
    When entering the registration information into any Impatica software, all three fields are equally important; name, organization and code (key). The software uses an algorithm that takes the name and organization entries to determine what the code should be. If any portion of that is changed t ...
  13. questionKB-000444: What are the Application Permissions and IT Policies required to use Impatica Connector with Impatica viaDock?
    Once you have installed the application, you must ensure that the necessary application settings and IT policies are set:IT Policies: For Bluetooth communication (under the Bluetooth policy section of the BES IT Policy dialog box): Disable Serial Port Profile—Set to FALSE Disable Bluetoot ...
  14. questionKB-000464: When I launch Impatica Connector I get a white screen and then it crashes. Has this been seen before?
    Yes, this situation has been seen infrequently with BlackBerry 9700 devices; but this does not mean that it cannot occur on other devices too. On these devices there was a Bluetooth connection named “Unknown Device”. For an unknown reason, the presence of this entry in the Bluetooth ...
  15. questionKB-000390: When I try to register my Impatica software I keep getting a message that my registration information is invalid. How do I fix this?
    When entering the registration information into any Impatica software, all three fields are equally important; name, organization and code (key). The software uses an algorithm that takes the name and organization entries to determine what the code should be. If any portion of that is changed t ...
  16. questionKB-000400: When installing the Impatica Docking Station application on my BlackBerry, I get an error stating that the digital signatures are invalid. What does that mean?
    You will see this error if your BlackBerry IT policy has "Disallow Third Party Application Downloads" set to TRUE OR "Allow third party application downloads"—Set to FALSE; (Phrasing is dependant on BES version). Please check with your BlackBerry Enterprise Server administrator for detail ...
  17. questionKB-000456: When using viaDock the response time is terrible. It takes 2-4 seconds for each letter to appear with both a USB and Bluetooth connection. Am I doing something wrong?
    You are not doing anything wrong but it does appear that something went wrong during the installation of the handheld software on your BlackBerry. The response time should be very close to immediate when typing through a USB connection and only slightly delayed when using Bluetooth. Given that ...
  18. questionKB-000013: Which IT policies should be set on my BlackBerry Enterprise Server to ensure full communication with my BlackBerry and with my ShowMate and/or Impatica viaDock?
    The following IT policies must be set as outlined below in order to achieve full USB and Bluetooth communication between the ShowMate, Impatica Presentation Viewer, Impatica Connector (Impatica Screen Projector (BB OS v4.2.2+)), Impatica for PowerPoint BlackBerry Edition and Impatica viaDock:Fo ...