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Questions regarding the Sony Ericsson Edition of the ShowMate and Impatica for PowerPoint
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There were 80 questions found in this category:

  1. questionKB-000022: What is the maximum size of a presentation that we can project on the ShowMate?
    The ShowMate has 32 MB of RAM. The impaticized presentation size should be well below this limit as RAM is required to playback the presentation.
  2. questionKB-000082: What is the minimum specifications that will work with the ShowMate?
    Sony Ericsson phones with Java platform 5 or greater and Bluetooth are supported (see table below) Java Platform Screen Resolution Devices 5 128x160 176x220 Z520i K750i 6 128x160 176x220 240x320 Z530i, K310i, K510i W550i, Z550i, W810i W900i 7 176x220 240x320 K610i. W710i, V630i, Z610i, Z7 ...
  3. questionKB-000040: What is the name of my ShowMate?
    The default name for the ShowMate is ShowMate <6 digit #> where the 6 digit # is the last 6 digits in the last block of digits in the ShowMate serial number found on the back of the device.
  4. questionKB-000042: What is the passkey for my ShowMate?
    The default passkey for the ShowMate is the first 4 digits in the last block of digits in the ShowMate serial number found on the back of the device.
  5. questionKB-000101: What is the recommended method of transferring presentations to the handheld?
    The "Phone Transfer" mode is the recommended method for transferring presentations as it does not require a device reset to exit this mode. Also, the error handling appears to be more robust if any connection issues are encountered. One drawback is that it is slower to transfer files in "Phone T ...
  6. questionKB-000399: What Java Platform does my Sony Ericsson phone have?
    The attached (see the bottom of this page in the "Attachments" section) PDF document outlines the Java Platform installed on various Sony Ericsson phones.
  7. questionKB-000021: What prevents multiple people from projecting on the same ShowMate via Bluetooth simultaneously?
    When the ShowMate is projecting via Bluetooth, another person cannot project a presentation on the same ShowMate via Bluetooth. They will receive a "ShowMate is busy" message.
  8. questionKB-000073: What Sony Ericsson devices are supported?
    Sony Ericsson phones with Java platform 5 or greater and Bluetooth are supported (see table below) Java Platform Screen Resolution Devices 5 128x160 176x220 Z520i K750i 6 128x160 176x220 240x320 Z530i, K310i, K510i W550i, Z550i, W810i W900i 7 176x220 240x320 K610i. W710i, V630i, Z610i, Z7 ...
  9. questionKB-000063: What view should I use in Impatica for PowerPoint Mobile Edition to convert presentations for Sony Ericsson?
    You should use the Mobile Edition view for Sony Ericsson and Windows Mobile devices.
  10. questionKB-000020: When I project on the ShowMate, nothing is projected on the screen but my Impatica Presentation Viewer indicates that it is connected. What am I doing wrong?
    Check the serial number on the back of your ShowMate. If the serial number begins with "01-IM" your ShowMate may not have the hardware modification that fixes a particular compatibility problem with some new digital projectors. If this scenario applies to you, you would qualify for a free ShowMa ...
  11. questionKB-000019: When I project on the ShowMate, the image is unusually bright and the colors are off. What's going on?
    Ensure that you are powering the ShowMate from the BlackBerry adapter or the power adapter that was shipped with the ShowMate (Mobile Edition only) and NOT from a computer. Also verify that the VGA connection from the ShowMate to the projector is tightly secured.
  12. questionKB-000045: When I project via Bluetooth I keep getting disconnected. What's going on?
    Ensure that you are staying within the Bluetooth range supported by your device. You should be able to maintain a connection within a 10m range of the ShowMate; however, with some BlackBerry handhelds we are seeing ranges around 20m. If you are within the range supported by your device verify th ...
  13. questionKB-000093: When I remove the Impatica Viewer will I lose my previously paired devices?
    No, we retain previous pairings even if the Impatica Viewer application is removed.
  14. questionKB-000034: When I run the ShowMate updater, I get an "Error Communicating with ShowMate" message. What is wrong?
    The problem could be one of three things: The ShowMate is not plugged into the computer using a USB cable. Plug the ShowMate into the computer using any standard USB cable. The ShowMate is not in a "ready" state. Wait until the LED (light) on the ShowMate flashes before trying to run the updater ...
  15. questionKB-000047: When I try to add a device in the Bluetooth menu my ShowMate shows up with name "ShowMate ??????". Why is that?
    It is possible that your ShowMate has corrupt firmware. Try to upgrade the firmware using the ShowMate upgrader which is available for download from http://www.impatica.com/showmate/updater/. If the upgrade does not work then your ShowMate will have to be shipped back to us for an exchange. If t ...
  16. questionKB-000410: When I try to install the ShowMate driver I get the error message "The third-party INF does not contain digital signature information."
    This message is displayed in Windows XP if the security settings on the computer where you are trying to install the drivers do not allow unsigned driver files. This can be changed assuming you have administrator access on this computerTo change this setting go to "Start", then right click on "M ...
  17. questionKB-000050: When will the ShowMate featuring integrated Bluetooth be shipped?
    Effective immediately, all ShowMate units are being shipped with the integrated Bluetooth adapter.
  18. questionKB-000085: Where do I go to register my ShowMate in order to receive my registration information for Impatica for PowerPoint Mobile Edition?
    Go to: http://www.impatica.com/products/showmate/register.html.
  19. questionKB-000081: While projecting my presentation I wanted to view the notes for a future slide. Every time I tried this the slide got projected. How can I view notes for a previous or future slide while keeping the current slide projected?
    his is occurring because you are operating the Impatica Viewer in "Linked" mode. This mode causes all navigation actions taken in the Impatica Viewer to be reflected in the projected presentation. In order to view notes for a slide other than the one which is being projected, place the Impatica ...
  20. questionKB-000090: Your installation instructions indicate the following:"Once the application is installed on your handheld, navigate to it, click the More button to open the Applications menu then choose Permissions. Ensure the permissions for Read User Data and Write User Data are set to Never ask". This is not an option for me as the only options available are 'No' and 'Always Ask'. How should I proceed?
    Some service providers do not allow the ability to set application permissions to Never Ask. In response to this situation we have created a Hotsite (beta) build of the Impatica Viewer for Sony Ericsson devices (v1.0.3a) that will allow you to set these permissions at runtime. Please email Impat ...
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