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Questions regarding the Impatica Connector application when used on the BlackBerry with a ShowMate

There were 10 questions found in this category:

  1. questionKB-000370: Are there any known limitations for the Impatica Connector and viaDock applications?
    The multimedia area (camera, video) of devices cannot be captured, but paused video and photo preview are supported.If content protection is enabled, protected screens will not be supported. Some GUI elements don't get captured e.g.:mouse pointer, ALT/CAP lock indicator. Our inability to proje ...
  2. questionKB-000466: Do the Impatica products work with BlackBerry device software 6 and the Torch 9800 device?
    Yes, most of the current Impatica software works with the BlackBerry Torch 9800 running device software 6. Here are the details and known issues by product: 1. Impatica viaDock – v1.1.5: This software runs on your PC and allows you to use and control your BlackBerry from your PC. a. Know ...
  3. questionKB-000435: How do I check my IT Policy name on my BlackBerry device?
    You can check the name of your BlackBerry IT Policy by:1- Click the Options icon on your BlackBerry home screen2- Select Security Options3- Select General Settings4- Scroll to down the page until you see the IT Policy Name setting5- Note the nameIf the name is other than Default then the default ...
  4. questionKB-000436: How do I check the device software version on my BlackBerry?
    You can find your software version by accessing the “About” screen in the “Options” area of your BlackBerry smartphone. From the BlackBerry home screen select the “Options” icon. This is often a wrench icon but can also be a different icon as the icon is de ...
  5. questionKB-000362: I installed the Impatica Screen Projector and when I launch it I get an Application Permission dialog asking to select a trust level. What does this mean?
    This applies to BB OS 4.2.2 and higher.The Impatica Screen Projector application uses the screen capturing feature of the 4.2.2+ BlackBerry device software to project the BlackBerry screen. An application must have the Screen Capturing permission, (Recording permission in BlackBerry Device softw ...
  6. questionKB-000473: My BlackBerry battery is running out much faster since I installed Impatica Connector (viaDock client). Is that a known problem?
    If after installing and running Impatica Connector for the first time, you notice that your BlackBerry battery is draining faster than normal, then you have left the Impatica Connector application running in the background on your BlackBerry device. The application is continuing to send screen ...
  7. questionKB-000005: What is the minimum device spec that will work with the ShowMate? Do I have to have a newer model BlackBerry to use the ShowMate?
    You do not need a higher performance device (8700/8100/9000/9500) to project via a ShowMate. The only impact of using the slower devices is that the transfer rate (USB or Bluetooth) is slower when transferring to the ShowMate. Once the presentation is transferred, there is no noticeable differen ...
  8. questionKB-000464: When I launch Impatica Connector I get a white screen and then it crashes. Has this been seen before?
    Yes, this situation has been seen infrequently with BlackBerry 9700 devices; but this does not mean that it cannot occur on other devices too. On these devices there was a Bluetooth connection named “Unknown Device”. For an unknown reason, the presence of this entry in the Bluetooth ...
  9. questionKB-000417: When I try to install the Impatica Screen Projector (Impatica Connector) application OTA using the BlackBerry Browser, it does not work. What could be the cause?
    A possible cause of problems installing Impatica applications OTA (over-the-air) is that the browser’s “Emulation Mode” setting is set to a value other than “BlackBerry”. This setting allows the browser to be seen by websites as something other than a BlackBerry. I ...
  10. questionKB-000013: Which IT policies should be set on my BlackBerry Enterprise Server to ensure full communication with my BlackBerry and with my ShowMate and/or Impatica viaDock?
    The following IT policies must be set as outlined below in order to achieve full USB and Bluetooth communication between the ShowMate, Impatica Presentation Viewer, Impatica Connector (Impatica Screen Projector (BB OS v4.2.2+)), Impatica for PowerPoint BlackBerry Edition and Impatica viaDock:Fo ...