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Questions Regarding Impatica OnCue
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There were 47 questions found in this category:

  1. questionKB-000359: What's the best audio sample rate to use when recording audio and/or video?
    From Bob Tyler (Solutions Architect, Impatica Inc.) I usually recommend audio at 32khz (and not necessarily 11,025hz) as I find I get better 'cleaner' post-compression results. However, in some cases this might adversely impact on the finished impaticised file sizes - though with todays increas ...
  2. questionKB-000342: When I convert my OnCue presentation the software does multiple passes on some clips, the conversion never ends. How do I fix this?
    This occurs with some projects at certain output speeds. The cause is unknown but the solution is simple.The solution is to:1- Open the OnCue project;2- Launch the edit window;3- Within the edit window, go to the marker for the beginning of the slide in question;4- Move the start time of this s ...
  3. questionKB-000200: When I try to add my video file asset to OnCue I get an error stating that a required component of QuickTime is missing from my computer. I have installed QuickTime so why is this happening?
    When installing QuickTime you must do a Custom installation and then Select All components. Impatica OnCue uses components that are not installed by either the minimum or recommended installations.The QuickTime 6.5.2 full installer for Windows is available from the following link:http://www.app ...
  4. questionKB-000196: When I try to impaticize my OnCue presentation I get an FOP error. What causes this to occur?
    You need to have the same version number of Impatica for PowerPoint as you do for OnCue. This error is produced when an incorrect version of Impatica for PowerPoint is used to create the Impatica Presentation asset (the compressed PowerPoint) presently selected in the OnCue project being impatic ...
  5. questionKB-000390: When I try to register my Impatica software I keep getting a message that my registration information is invalid. How do I fix this?
    When entering the registration information into any Impatica software, all three fields are equally important; name, organization and code (key). The software uses an algorithm that takes the name and organization entries to determine what the code should be. If any portion of that is changed t ...
  6. questionKB-000379: Where do I get the OnCue evaluation template, and what are the dimensions for video and the PowerPoint portions?
    The OnCue evaluation template can be downloaded from our website at http://www.impatica.com/downloads/imponcue/333/evalkit/OnCueEvalMenu-050511.impThe dimensions of the PowerPoint presentation for this template are 16.00cm wide x 11.99cm high (or 6.30" wide x 4.72" high). Changing the dimension ...
  7. questionKB-000324: While creating a video only presentation from an existing PowerPoint file which I impaticized using Impatica for PowerPoint I encountered this error message: "Sound in video not PCM". What does this mean and how do I fix it?
    This error is produced when the codec used for the audio portion of your video is not supported.The recommended video format for both Impatica for PowerPoint and OnCue is an AVI with the following properties:Video Portion:12 frames per second (FPS)24-bit color depthUncompressed (no compression ...
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