Impatica Knowledgebase

Category » Impatica OnCuerss button

Questions Regarding Impatica OnCue
(Page 2 of 3)     Prev | 1 | 2 | 3 | Next

There were 47 questions found in this category:

  1. questionKB-000336: How many simultaneous connections does an OnCue presentation require?
    Impatica OnCue requires two simultaneous connections to the server for playback. Each of the following files are read all at once and then closed: the HTML file, the ImPlayer333-OnCueVideo.jar, the OnCue template file, and the OnCue script file. Then the OnCue imapticized PowerPoint content ...
  2. questionKB-000197: I am upgrading from an earlier version of OnCue and my registration code doesn't work. What am I doing wrong?
    With this version of OnCue, the license code mechanism has changed. You will need a new version 3 registration code. If you are entitled to a free upgrade under the terms of your Support and Maintenance agreement, you should have received a new code by e-mail from Impatica. If you did not receiv ...
  3. questionKB-000341: I cannot view a presentation hosted on an IIS server remotely but the presentation plays from a browser on the server. What is the cause and solution to this?
    Symptoms:When hosting a presentation using IIS you get a "Loading Java Applet..." screen, but nothing else happens. This happens with any Java Applet, but it can be viewed directly on the IIS server.Causes:Anonymous access is disabled on the IIS virtual directory.Solution: 1. In IIS Manager, ex ...
  4. questionKB-000393: I changed the template in my OnCue project but the change is not reflected in my project when viewing. I still see the old template. How do I fix this?
    There is a known issue, which is not easily reproducible, whereby the template output file in an OnCue project is not overwritten during a conversion. This only happens with existing projects and will only be noticeable if you change the OnCue template source asset in your OnCue project.The pro ...
  5. questionKB-000395: I don't have any sound editing software but I would like to record a single wav file for use with OnCue. How can I do this?
    There are many freeware or shareware versions of sound editing software available on the internet (e.g. www.tucows.com) but if that is not possible or of interest to you, you can use Microsoft PowerPoint's Record Narration functionality to produce a single WAV sound file.Steps: Launch Microsof ...
  6. questionKB-000298: I have heard that there is an add-in to PowerPoint that will generate an OnCue marker file. How do I get this add-in?
    The add-in was developed as beta software and has not been thoroughly tested and was never released as an Impatica product. We provide it to clients as a convenience for them. We do not offer support for issues related to this add-in.The add-in will produce an OnCue marker file that indicates wh ...
  7. questionKB-000418: I locked some slides in the OnCue edit window and distributed the remaining evenly but the end time of the last locked slide was changed. Why is that happening slides ?
    Impatica OnCue locks the start times of locked slides and not the end times (slides are locked by selecting Edit -> Lock Selected Slide from within the OnCue Edit interface). Given that, when you lock the slides that you have already edited and then you select Edit -> Distribute Slides Ev ...
  8. questionKB-000193: Is the Windows version of Impatica OnCue compatible with the new Apple QuickTime 7 release?
    Yes, it is, but a simple workaround is required in order for QuickTime 7 to work with Impatica OnCue. Impatica is working to quickly overcome compatibility issues introduced by the latest version of QuickTime. In the interim, please perform the following steps:Download and install QuickTime 7. T ...
  9. questionKB-000412: Is there a way to change the template in an OnCue presentation without having to convert the project again?
    Yes it is possible to quickly replace an older template with a new template in a previously converted OnCue presentation. To do so do the following: 1. Ensure that the video file is the same frame size in both the old and new templates (if applicable); 2. Ensure that the PowerPoint slides are t ...
  10. questionKB-000449: My Impatica registration information does not work. How can I get this to work?
    When entering the registration information into any Impatica software, all three fields are equally important; name, organization and code (key). The software uses an algorithm that takes the name and organization entries to determine what the code should be. If any portion of that is changed t ...
  11. questionKB-000448: My slide titles do not appear correctly in my OnCue script file. Is there a fix other than editing the text file by hand?
    When I convert my PowerPoint file with Impatica for PowerPoint version 3.3.3, and select to produce an OnCue script file with paragraph cue points (the setting found on the “Extra Output Files” tab of Impatica for PowerPoint) the resulting script file misses several of my slide ...
  12. questionKB-000358: Should I de-interlace my video?
    PAL, NTSC, and SECAM video are all interlaced and should ideally be de-interlaced at some stage during video capture/creation/edit processing.The time to de-interlace is when you have your raw captured DV footage in the editor and you are doing the first export for Impatica (or to any file inte ...
  13. questionKB-000194: The PowerPoint portion of my OnCue show is too large. How do I make it fit within my template?
    OnCue presentations are housed within an OnCue template. Each template has specific dimensions that are required for the PowerPoint portion of the show. If you have not adjusted the slide dimensions in Microsoft PowerPoint before impaticizing then your slide will be too large for the template. T ...
  14. questionKB-000195: The video in my OnCue presentation is too large. Why is this happening?
    OnCue presentations are housed within an OnCue template. Each template has specific dimensions that are required for the video portion of the show. The evaluation template requires a video frame size of 160 pixels wide X 120 pixels high. To use your video within an OnCue full presentation, you w ...
  15. questionKB-000128: We just migrated to a new Windows Server (e.g. 2003 or newer) and the JAR file can no longer open the IMP file. Any ideas?
    You must declare the MIME types within IIS on Windows Server 2003+. In order to set the MIME types to get Impatica content to play from a Windows 2003+ server please do the following: 1. Go to the IIS Control Panel (IIS Manager).2. Select in the left-hand panel your local computer name - Don' ...
  16. questionKB-000251: What are the files (assets) required to build an OnCue presentation?
    There are several key components of an Impatica OnCue project. Some of these components, called "assets," are viewed or heard directly by the audience and some work behind the scenes to make sure every element of the show is in sync. Here is a breakdown of the different OnCue assets: Source v ...
  17. questionKB-000376: What are the system requirements for OnCue and Impatica for PowerPoint v333?
    OnCue v333 system requirements: Manual 1.1 SUPPORTED SOFTWARE This version of OnCue supports the following: Microsoft Windows NT, 2000, and XP. Microsoft PowerPoint 97, 2000, 2002(XP) and 2003. 1.2 SYSTEM REQUIREMENTS Production: Pentium or equivalent Windows 2000 or XP 128 MB RAM 50 MB a ...
  18. questionKB-000198: What audio formats are supported with OnCue?
    OnCue supports the use of WAV, MP3 or aiff audio files. Please refer to the Impatica OnCue User's Manual for more thorough information.
  19. questionKB-000246: What keyboard shortcuts are available for the OnCue Edit Window?
    Impatica OnCue offers several keyboard shortcuts that make using the edit window quicker and easier. The following keyboard shortcuts may be used in the OnCue Edit window: + Zoom In - Zoom Out s Place Slide p Place Paragraph a Place Animation Spacebar Play/Pause c Center Current Playhead Positi ...
  20. questionKB-000199: What video formats are supported with OnCue?
    OnCue supports the use of AVI, MP4 and MOV video files. While various video codecs are supported, we recommend using uncompressed video for best results. Please refer to the Impatica OnCue User's Manual for more thorough information.
(Page 2 of 3)     Prev | 1 | 2 | 3 | Next